AI Webinar Series: How to get started with AI for customer service

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The next webinar in our AI series is coming up on April 15 and will focus on using AI within Atlassian’s new Customer Service Management app! Register now to join us live or to get the link to the on-demand recording as soon as it’s available: How to get started with AI for customer service | Atlassian

Please note that the on-demand recording takes a minimum of 24 hours to process. While the recording is processing, the webinar registration page will redirect to this Community post. However, you will get an email as soon as the on-demand version is ready, so please keep an eye on your email!

This webinar is another opportunity to win the AI-powered ITSM Pro kudos badge! In order to win, please comment on this Community post with your top takeaway from the session.

Episode 5: How to get started with AI for customer service

As AI becomes integral to customer service, the question isn’t whether to adopt it, but how to implement it intentionally and effectively. Join us to learn how to team up with AI and unlock the core capabilities in Atlassian’s Customer Service Management app to deliver faster, smarter, and more personalized experiences.

What you’ll learn:

• Why AI works best as a teammate that augments your support teams, handling repetitive work and surfacing context so humans can focus on higher-value interactions

• How to break down siloes across development, operations, and product teams to provide connected, end-to-end service experiences

• Practical steps to adopt AI responsibly and effectively within your support workflows

• How to design your support practices around real outcomes like reduced resolution times, improved deflection rates, and elevated customer satisfaction

Who should attend:

• IT and operations teams aiming to connect incident, change, and request processes with customer support

• Service desk admins and agents looking to streamline workflows and improve customer outcomes

• Support leaders and managers evaluating or scaling AI

Have a question you want covered? Post your questions in the comments below—our experts will respond and may address top questions live. And don’t forget to come back to this post after the session to share your top takeaway for a chance to win our kudos badge!

Register now!

[Bill Sheboy]

Hi @Mehul Parikh 

You have posted this same content in at least two locations. If a non-Atlassian person did this, the community managers would remind them to select one location and post there, and then delete the duplicated content.

Here are the locations:

• https://community.atlassian.com/forums/Customer-Service-Management/AI-Webinar-Series-How-to-get-started-with-AI-for-customer/ba-p/3216049
• https://community.atlassian.com/forums/Jira-Service-Management-articles/AI-Webinar-Series-How-to-get-started-with-AI-for-customer/ba-p/3216051

Kind regards,
Bill