Jira Service Management is part of Service Collection, and you get Customer Service Management too🎉

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Hi Jira Service Management Community!

At Team ‘25 Europe, we announced Jira Service Management is now an app in Service Collection. Over the next couple of months, you’ll see your Jira Service Management subscription move over to Service Collection and as a result, you’ll also gain access to the new Customer Service Management app!

The Customer Service Management app helps you deliver the same great service experiences to your customers as you already do for your internal employees. Reimagine your customer support by:

1. Delivering exceptional customer experiences and meet customers wherever they are with omnichannel support

2. Accelerating customer resolutions with AI agents that collaborate with your team, know when to escalate, and learn as they go

3. Personalizing every customer interaction with rich customer context powered by the Teamwork Graph for your support agents

4. Breaking own siloes and delivering better customer outcomes faster with all teams on a single platform

Ready to get started? Join us in the Customer Service Management group, take a look at our onboarding resources, and ask us any questions!