I want to have the system to send the email notification to the users who is in same organization when comments are posted. By the way, email notifications are sent to the users in the organizatio...
Is it possible to give a customer rights to close or cancel their own ticket?
I have training material created for our software applications we sell, which we store in Confluence as a page per guide. How do I get these pages to display in JSM as an article in the Knowledge Bas...
Greetings I am a project lead on a service management service and at the moment all the test cases that i have raised have been sending email notifications to me alone. The goal is to g...
I'm trying to set up automation that occurs when a public comment is made by our service agents. But unfortunately, the trigger "When: Issue Commented" doesn't have a setting to make it care what k...
Multiple business customers ask me how to paste multiple object names (copy/paste from excel file) in an insight custom field. Actually, they have to write(or paste) name by name of the object...
Set the approver field as mandatory which worked for making sure that the approver was selected and worked for a period of time but now the approver is not receiving email messages that there is a ch...
Hi Team, I am getting this pop-up every time I refresh the page, Here are few findings: 1) This is not a browser setting issue, I checked in different browsers 2) The issue is specific to a p...
Hi, We just moved from service desk to Service Management Cloud. We are now looking at moving both Jira Software and Confluence server to the cloud as well. Would we co-locate all these ser...
I'm trying to understand the criteria Insight uses for determining if an object is "Missing" during a CSV import. I assume that if any attribute has changed, it's considered missing. I have tw...
Is there anyway to setup notifications for Project Admins , that a customer has requested access to your custom portal.
Simply trying to assign any new service desk issues to whoever is on call . am I missing something ?
Today I received a newsletter from Atlassian (IT Insiders), subject: "Get started with email ticketing" which promotes: "Attachments in outgoing customer emails can now be accessed without authenti...
Hello, Regarding Automation triggers in Jira Service Management Cloud, is it possible to create a trigger that is based on an export event? We've created some automation to apply some functionality ...
is possible to create a permission to that would allow for only certain admin to change or add request types? thank you in advanced
Buenas tardes, Cuando soluciono un incidente dentro de JSM en opsgenie no se están cerrando las alertas de mi proyecto. Estas son las reglas que he declarado y se activo la opción del update e...
I am wondering if there is capability to have text prompts within 'Description' field to ensure the correct information is requested at ticket submissions. Can I have this text within the field, or ...
I couldnot find a way to hide the help '?' button by default and directly open the service desk widget using some external button (some button in application) Is there way to achieve this currentl...
I am trying to add a new customer to our portal and nowhere do I see this option as other users in the forum suggested. It's not on our project. I just took it over from a user that left ...
HI team I couldn't find a reference regarding the fact that JSM is ITIL certified, can you please share with us any resources that can prove that ?
Dear readers, some of our agents are suddenly in the inactive status. How I can reactive them profiles?
We have a Service Desk Project that we would like to add the same participants to for every ticket. These users have portal access, but are not Jira agents. Is there a way to automatically set up par...
We have a requirement wherein we need to split the summary from the alert and parse the data into custom fields. The email subject would be 10.0.0.0-Location-Device-Name so I need to parse these 4 p...
Hola, soy agente de un proyecto, y cuando meto incidencias a mis compañeros, y estos las completan. No me llega ningún correo para valorarles. ¿sabéis porqué puede ocurrir...
Hello, when a new ticket is created, the author receives an email. If the ticket is closed as well. However, if I write a comment (share with customers) then unfortunately this does not happen, in ...
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