Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Attachments in outgoing customer emails (accessable without authentication)

Today I received a newsletter from Atlassian (IT Insiders), subject: "Get started with email ticketing"

which promotes:

"Attachments in outgoing customer emails can now be accessed without authentication".

This sounds good - but how to do?

1.) A customer raised a request (via mail, but it should not matter)
2.) For a test (as an agent) I attached a picture to the reply.
3.) as the customer choose HTML mails the picture was included in the response mail - great
here comes a screenshot:



... but: for an attached PDF file it looks the following:



When the customers clicks on "Agenda.pdf" he is directed to the customer portal, needs to login and can view the PDF fine.


All looks to be in conformity with:
Isn't it?

So the question remains:
1.) was the newsletter sent out to early-ish?
2.) do I miss a configuration to really include PDF files as a real attachment (pictures are embedded fine!)

So many thanks!




1 answer

0 votes

Hello @bschmi,

Thank you for reaching out to Atlassian Community!

Testing on my local site, it happens the same as yours. It’s possible to view images directly from the notification, but for files, if not logged in the portal, it will be redirected to the login page. 

The ticket related to that is the one you shared here and I’m checking internally with the team to confirm if, for now, it’s only available for images and in the future, other types of documents. 

Since the team is in a different timezone than me, I will probably have an answer tomorrow and once I do, I will share it here.

Kind regards,

Hello @bschmi,

I reached out to the team responsible for the newsletter and they reached out to the Product Managers to check this information and there was a miscommunication about the ship date of the feature. 

They will send a correction in the newsletter.

Please, keep an eye on our public roadmap and also watch the feature to receive updates.

We apologize for the misunderstanding.

If there is anything else we can do to help, please let us know.

Kind regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

172 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you