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JSM and ITIL certification

HI team 

I couldn't find a reference regarding the fact that JSM is ITIL certified, can you please share with us any resources that can prove that ?

2 answers

2 accepted


Jira Service Management meets 100% of the PinkVERIFY ITIL 4 general, core, and integration suitability requirements in 7 practices. Please visit this page for confirmation. 


@Mirek : thanks for coming back, that would be for JSD, as for JSM , this is the link that is given by Atlassian:

which leads you to PinkVerify page that doesn't have Atlassian JSM in it as a verified ITIL tool, so in this case there is no evidence that we can share with a customer about this matter.

Dirk Ronsmans Community Leader May 27, 2021

Well JSM is a rebrand of JSD. The practices and processes used are still the same. 

hence I would assume that it remains the same. Maybe we’ll need to reach out to Atlassian to update the documentation 

Like Mohamad Denno likes this

I did reach out today, will post the answer when I have it .

Yes, indeed. I noticed that too. Ok, I would try to get someone too who can resolve this confusion why this is not showing.

Daniel Eads Atlassian Team May 28, 2021

Hi @Mohamad Denno ,

We're in the process of renewing our ITIL certification for Jira Service Management. Previously we were certified with ITIL v3 for the four practices listed in the blog post @Mirek has linked to. As we are certifying against ITIL v4 now, the ITIL v3 certification has lapsed. This is the reason for Jira Service Management's absence from the PinkVERIFY v3 list - we hope to have the process completed and be on the v4 list shortly.

Daniel | Atlassian Team

Like # people like this
Mirek Community Leader May 28, 2021

Thank you @Daniel Eads for jumping in and clarifying!

Like Mohamad Denno likes this

@Daniel Eads Is there any news about the JSM V4 certification?

Thank in advance

The same question from me - are there any news regarding JSM certification accordingly to ITIL v4 ?

Any news about the JSM PinkVerify V4 certification?


Any updates concerning the ITIL V4 Certification?

Thank you.

@Daniel Eads any news about this?

Like Michal Patoprsty likes this

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