Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JSM and ITIL certification

HI team 

I couldn't find a reference regarding the fact that JSM is ITIL certified, can you please share with us any resources that can prove that ?

1 answer

1 accepted

@Mirek : thanks for coming back, that would be for JSD, as for JSM , this is the link that is given by Atlassian: https://confluence.atlassian.com/confeval/jira-service-management-evaluator-resources/jira-service-management-itil-certified

which leads you to PinkVerify page that doesn't have Atlassian JSM in it as a verified ITIL tool, so in this case there is no evidence that we can share with a customer about this matter.

Dirk Ronsmans Community Leader May 27, 2021

Well JSM is a rebrand of JSD. The practices and processes used are still the same. 

hence I would assume that it remains the same. Maybe we’ll need to reach out to Atlassian to update the documentation 

Like Mohamad Denno likes this

I did reach out today, will post the answer when I have it .

Yes, indeed. I noticed that too. Ok, I would try to get someone too who can resolve this confusion why this is not showing.

Daniel Eads Atlassian Team May 28, 2021

Hi @Mohamad Denno ,

We're in the process of renewing our ITIL certification for Jira Service Management. Previously we were certified with ITIL v3 for the four practices listed in the blog post @Mirek has linked to. As we are certifying against ITIL v4 now, the ITIL v3 certification has lapsed. This is the reason for Jira Service Management's absence from the PinkVERIFY v3 list - we hope to have the process completed and be on the v4 list shortly.

Cheers,
Daniel | Atlassian Team

Like # people like this
Mirek Community Leader May 28, 2021

Thank you @Daniel Eads for jumping in and clarifying!

Like Mohamad Denno likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

326 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you