Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can I add text to prompt for specific details within the 'Description' field?

I am wondering if there is capability to have text prompts within 'Description' field to ensure the correct information is requested at ticket submissions.

Can I have this text within the field, or would these need to be custom fields to prompt for this information. 

As an example, can the 'Description' field contain the following prompts within the field itself:


Anticipated CERT deploy date:
Anticipated PROD deploy date:

The idea is that when a customer is submitted a ticket they can provide those details from the start.

 

Thank you for any assistance!

 

3 answers

1 accepted

1 vote
Answer accepted

@Megan Nacey -

Hi Megan:

If I understood your ask correct that you are asking to have your date(s) prompt to be setup as a template within JSM request's Description field.  If so, yes you can setup the default Description template using ScriptRunner for Jira's Behavior functionality - https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview

Example - 

2021-05-26_8-43-40.png

However, there is no way to enforce that customers always provide the answer to your date(s) question.

If you don't want to go the above route,  then you have the following options to consider -

1) Create custom fields for your date(s) ask and expose those fields to your request type screen and your JSM project in question.  This will be separate fields that customer will fill out.

2) Add help-text to your Description field to remind your customer to enter the needed date(s) information.  The help-text will be displayed under the Description field box in your request form.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hi Megan.

I can confirm that unfortunately that it is not possible to create template descriptions on issue forms with ScriptRunenr for Jira Cloud like you can do with the server version of  ScriptRunner.

This is due to the fact that the cloud version of Jira does not have the same API's that the server version of Jira has and you can see a full list of differences between the cloud and server versions of the plugins here.

This means that you will be unable to achieve this requirement with ScriptRunenr for Jira Cloud but we do have a feature request for behaviors in Jira Cloud located here which you will be able to follow to see if this feature is added into the plugin in the future.

I hope this information helps.

Regards,

Kristian

0 votes
Simon Herd Atlassian Team May 28, 2021

HI @Megan Nacey,

Another solution might be to use ProForma Forms for Jira or the free Lite version. With ProForma you can build a form with multiple validation rules and dynamic logic to ensure that you get the information your teams need. You can also use it to create issues in Software and Core projects with the ‘Issue Forms’ feature.

The one thing ProForma can’t do is dump multiple form fields back into the description; however, you might find this isn’t necessary once you have the form attached to the issue.

Regards,

Simon

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

322 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you