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Can addition of participants be automated?

We have a Service Desk Project that we would like to add the same participants to for every ticket. These users have portal access, but are not Jira agents. Is there a way to automatically set up participants to be added each time a ticket is opened within a project?

3 answers

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2 votes
Answer accepted
Jack Community Leader May 26, 2021

If you have a specific list of customers that you want to add as request participants then you could do that using automation. Just simply trigger on an issue created then use whatever conditions needed to ensure that the action is performed as you desire in the action is to add the list of users to the request participants field

3 votes
Alexis Robert Community Leader May 26, 2021

Hi @MJ Dixon , 

 

you can use Automation to do this. A simple rule can be used to add specific people as Participants :

 

Screenshot 2021-05-26 at 15.45.00.png

 

Let me know if this helps, 

 

--Alexis

Hello,

You can do this via Automation, as in the image below.

You can check the documentation for more details here: https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-rule/ 

demo.PNG

awesome, thanks so much!

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