Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can addition of participants be automated?

We have a Service Desk Project that we would like to add the same participants to for every ticket. These users have portal access, but are not Jira agents. Is there a way to automatically set up participants to be added each time a ticket is opened within a project?

3 answers

1 accepted

2 votes
Answer accepted
Jack Community Leader May 26, 2021

If you have a specific list of customers that you want to add as request participants then you could do that using automation. Just simply trigger on an issue created then use whatever conditions needed to ensure that the action is performed as you desire in the action is to add the list of users to the request participants field

3 votes
Alexis Robert Community Leader May 26, 2021

Hi @MJ Dixon , 


you can use Automation to do this. A simple rule can be used to add specific people as Participants :


Screenshot 2021-05-26 at 15.45.00.png


Let me know if this helps, 




You can do this via Automation, as in the image below.

You can check the documentation for more details here: 


awesome, thanks so much!

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

168 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you