Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Way to open service desk widget on external button click, hide default icon.

I couldnot find a way to hide the help '?' button by default and directly open the service desk widget using some external button (some button in application)

Is there way to achieve this currently ?

This customization is usefull if users dont want to see the default help '?' in bottom right always in application, as this button hides some information or overrides the chat icon etc.

Please let me know if there is a work around to achieve this or if there is a out of box solution to handle this.

1 answer

0 votes

Hello @Amit Moondra,

Thank you for reaching out to Atlassian Community!

The Widget doesn’t have many options to configure. There are some workarounds, for example, to change its position. You can find the details on the threads below:

There are some feature requests suggesting improvements for the widget:

Please, click on vote and also watch the tickets above to receive updates.

Hope this helps!

Kind regards,

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Asked in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

270 views 13 14
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you