Jira Service Management

Hello, I would like to know if making a Jira report with a custom field is possible. I would like to sum the total of a certain issue types custom field by month, in this case the name of the field i...

• custom-field
• jira-service-desk
• report

Hi Community! I'm using JSD 3.5.0. I have defined two SLA in a SD project, "Time to first response" and "Time to resolution". After a while I have noticed that the SLAs are ordered in different ways...

• jira-service-desk

...eneral solution, but a highly tailored to our needs.   Our customer portal is not public and I very well know each customer as they are explicitly allowed for a SD project. Customers want to s...

• jira-service-desk
• customer-portal
• jira
• scriptrunner

Hi guys,   I am new to Jira Service Desk. I am the administrator and I have created some custom fields and add them to screens. When I am trying to make that fields required in the reques...

• jira-service-desk

I have self hosted Jira Service Desk, I run the Backup System however when I am browsing the provided path. I can't access the device error message is "Permission Denied". I am using FTP, the server...

• jira-service-desk

Hi folks, Start situation: 1. A issue has been closed with a resolution resolved. 2. The customer has a transition at customer-portal to reopen the ticket. 3. After using the transition the s...

• jira-service-desk

Hello guys. I have a problem  "Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again" when creating a new  IT Service desk project. Help me...

• jira-service-desk

Hi ,    My clients prefer to create support tickets through using their own email address. Now my problem is that when I share a commnet with the customer, this comment is not sent throug...

• jira-service-desk

Hi All, I've been a bit stumped recently with notifications not working - we're using JSD and I want all watchers to be able to receive an email when a status is changed and mainly when a com...

• jira-service-desk
• notification

I found a system level setting but it only applies to agent notifications

• email
• jira-service-desk
• notification

We need help in setting up our JIRA Service desk.  Please contact me with profile, competency and rate to help us setup JIRA service desk as we have been using JIRa software for quite some time.

• jira-service-desk

Hi Atlassian Community, I'm looking for help. Does anyone use JIRA Service Desk Server or JIRA Service Desk Cloud? Secondly, preference for either? Regards, JC  

• jira-service-desk
• jira

Service desk uses email channels.  Does Service Desk use the same workflow process to match emails with issues or has this process been designed differently for Service Desk? There is a workflo...

• jira-service-desk

I'd like to start this discussion with a link to https://community.atlassian.com/t5/Jira-questions/Restore-a-deleted-Sprint/qaq-p/674181#M235014 post where I ran into a rather severe proble...

• jira-service-desk

I want to make a number of fields 'Required' to ensure that my internal teams are entering one of the defined options within the system. However, when I mark a field as 'Required', this field now be...

• jira-service-desk

Hello,   I need help in setting up a queue. I need to have a list of all issues that have "Waiting for Customer" status unchanged for longer than 7 days.   How can i achieve this? Than...

• jira-service-desk

Hello Guys.   Environment: JIRA Software, JIRA Service Desk, Insight. Requirement: to provide templates for standard answers to the Service Desk Agents, in order to cut the time for...

• jira-service-desk

Only the default request type shows up in the service desk widget after adding search word/question in the "How can we help?" section (see attached image). How can I have customers to search the kno...

• jira-service-desk

I cannot see where to configure canned responses in my service desk projects. I would prefer to use the JIRA native, rather than an add-on.

• atlassian-support
• jira-service-desk

We only have two forms and it would perfect if the default Help Center screen simply listed all the Articles and Help forms available without the need to enter a search string. I've discovered that ...

• halp
• jira-administration
• jira-service-desk

Hello Team, So I'm not Jira and need to get upto speed on supporting it on-premise.  I have on test server, with SQL 2014 and Jira Server installed, running fine.  So, now I want to instal...

• jira-service-desk

I want to add a organization number to each organization. This to link the Jira service desk with the financial system Exact.

• jira-service-desk

I just want to run a simple report to tell me what customers are active in Service Desk

• jira-service-desk

Can customers create tickets on behalf of other users in their organization?

• jira-service-desk

Starting with my ultimate goal, I'm looking to enable HTTPS for our JIRA Service Desk installation, but I've found a few hurdles to getting there. My current challenge is that our installation does ...

• jira-service-desk