Can`t create new ITSD project

[felexa]

Hello guys. I have a problem  "Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again" when creating a new  IT Service desk project.

Help me please to resolve this issue.

My log:

2018-02-07 07:44:38,285 http-nio-8080-exec-8 INFO a.fofanov 464x22696x1 1f5qz5q 192.168.0.33,172.19.0.3 /rest/project-templates/1.0/templates [c.a.j.i.f.config.manager.FieldConfigSchemeManagerImpl] ConfigScheme TES: JIRA Service Desk Issue Type Scheme (13524). Created with no associated contexts
2018-02-07 07:44:38,566 http-nio-8080-exec-8 ERROR a.fofanov 464x22696x1 1f5qz5q 192.168.0.33,172.19.0.3 /rest/project-templates/1.0/templates [c.a.jira.project.ProjectCreateRegistrarImpl] The handler with id com.atlassian.jira.project-templates-plugin:apply-project-template-handler threw an exception while handling a notification about a project being created
com.atlassian.cache.CacheException: java.lang.IllegalArgumentException: cacheLoader returned null for key 'SD_REQTYPE'
    at com.atlassian.cache.memory.DelegatingCachedReference.get(DelegatingCachedReference.java:83)
    at com.atlassian.servicedesk.internal.feature.customer.request.requesttype.RequestTypeInternalManagerScala.com$atlassian$servicedesk$internal$feature$customer$request$requesttype$RequestTypeInternalManagerScala$$getCache(RequestTypeInternalManagerScala.scala:91)
    at com.atlassian.servicedesk.internal.feature.customer.request.requesttype.RequestTypeInternalManagerScala.getAllRequestTypes(RequestTypeInternalManagerScala.scala:181)
    at com.atlassian.servicedesk.internal.feature.customer.request.requesttype.RequestTypeInternalManager.getAllRequestTypes(RequestTypeInternalManager.java:256)
    at com.atlassian.servicedesk.internal.feature.customer.portal.PortalInternalManagerImpl.lambda$deletePortal$2(PortalInternalManagerImpl.java:144)
    at io.atlassian.fugue.Option.map(Option.java:259)
    at com.atlassian.servicedesk.internal.feature.customer.portal.PortalInternalManagerImpl.deletePortal(PortalInternalManagerImpl.java:141)
    at com.atlassian.servicedesk.internal.feature.servicedesk.ServiceDeskDeletionManagerScala$$anonfun$deleteServiceDeskByProjectScala$3.apply(ServiceDeskDeletionManagerScala.scala:91)
    at com.atlassian.servicedesk.internal.feature.servicedesk.ServiceDeskDeletionManagerScala$$anonfun$deleteServiceDeskByProjectScala$3.apply(ServiceDeskDeletionManagerScala.scala:90)
    at scalaz.$bslash$div.bimap(Either.scala:91)
    at scalaz.$bslash$div.foreach(Either.scala:124)
    at com.atlassian.servicedesk.internal.feature.servicedesk.ServiceDeskDeletionManagerScala.deleteServiceDeskByProjectScala(ServiceDeskDeletionManagerScala.scala:89)
    at com.atlassian.servicedesk.internal.feature.servicedesk.InternalServiceDeskServiceScala.deleteServiceDesk(InternalServiceDeskServiceScala.scala:231)
    at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService.createServiceDeskForEmptyProject(GettingStartedService.scala:140)
    at com.atlassian.servicedesk.internal.project.ServiceDeskProjectConfigurator.callGettingStartedServiceToCreateServiceDesk(ServiceDeskProjectConfigurator.java:70)
    at com.atlassian.servicedesk.internal.project.ServiceDeskProjectConfigurator.lambda$configure$0(ServiceDeskProjectConfigurator.java:55)
    at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:886)
    at io.atlassian.fugue.Either.flatMap(Either.java:231)
    at com.atlassian.pocketknife.step.EitherStep1.then(EitherStep1.java:18)
    at com.atlassian.servicedesk.internal.project.ServiceDeskProjectConfigurator.configure(ServiceDeskProjectConfigurator.java:54)
    at com.atlassian.servicedesk.internal.project.template.hook.ItilV2ServiceDeskAddProjectHook.configure(ItilV2ServiceDeskAddProjectHook.java:17)
    at com.atlassian.jira.projecttemplates.service.ApplyProjectTemplateHandler.applyProjectTemplate(ApplyProjectTemplateHandler.java:65)
    at com.atlassian.jira.projecttemplates.service.ApplyProjectTemplateHandler.onProjectCreated(ApplyProjectTemplateHandler.java:53)
    at com.atlassian.jira.project.ProjectCreateRegistrarImpl.notifyAllHandlers(ProjectCreateRegistrarImpl.java:35)
    at com.atlassian.jira.bc.project.DefaultProjectService.notifyHandlersOfProjectCreated(DefaultProjectService.java:394)
    at com.atlassian.jira.bc.project.DefaultProjectService.createProjectInternal(DefaultProjectService.java:379)
    at com.atlassian.jira.bc.project.DefaultProjectService.createProject(DefaultProjectService.java:349)
    ... 3 filtered
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
    at com.sun.proxy.$Proxy32.createProject(Unknown Source)
    ... 3 filtered
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
    at com.sun.proxy.$Proxy32.createProject(Unknown Source)
    at com.atlassian.jira.projecttemplates.service.ProjectTemplateServiceImpl.applyProjectTemplate(ProjectTemplateServiceImpl.java:173)
    at com.atlassian.jira.projecttemplates.rest.ProjectTemplatesResource.createProjectFromFormRequest(ProjectTemplatesResource.java:170)
    ... 3 filtered
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
    ... 12 filtered
    at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
    ... 1 filtered
    at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
    ... 32 filtered
    at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
    ... 13 filtered
    at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
    ... 53 filtered
    at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
    ... 1 filtered
    at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
    ... 16 filtered
    at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
    ... 19 filtered
    at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
    ... 5 filtered
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
    at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:137)
    at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:90)
    at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:65)
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
    ... 4 filtered
    at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
    ... 8 filtered
    at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
    ... 4 filtered
    at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
    ... 26 filtered
    at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
    ... 23 filtered
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.IllegalArgumentException: cacheLoader returned null for key 'SD_REQTYPE'
    at com.atlassian.jira.cache.request.RequestCacheImpl.getNotNull(RequestCacheImpl.java:116)
    at com.atlassian.jira.cache.request.RequestCacheImpl.get(RequestCacheImpl.java:42)
    at com.atlassian.jira.avatar.AvatarManagerImpl.getDefaultAvatarId(AvatarManagerImpl.java:505)
    at com.atlassian.servicedesk.internal.feature.customer.request.requesttype.RequestTypeQStoreImpl$RequestTypeMapper.lambda$apply$1(RequestTypeQStoreImpl.java:533)
    at io.atlassian.fugue.Option$None.fold(Option.java:393)
    at com.atlassian.servicedesk.internal.feature.customer.request.requesttype.RequestTypeQStoreImpl$RequestTypeMapper.apply(RequestTypeQStoreImpl.java:533)
    at com.atlassian.servicedesk.internal.feature.customer.request.requesttype.RequestTypeQStoreImpl.lambda$getAllRequestTypesWithSortedGroups$4(RequestTypeQStoreImpl.java:134)
    at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:193)
    at java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1374)
    at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)
    at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)
    at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)
    at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
    at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:499)
    at com.atlassian.servicedesk.internal.feature.customer.request.requesttype.RequestTypeQStoreImpl.getAllRequestTypesWithSortedGroups(RequestTypeQStoreImpl.java:136)
    at com.atlassian.servicedesk.internal.feature.customer.request.requesttype.RequestTypeInternalManagerScala$$anon$1.get(RequestTypeInternalManagerScala.scala:81)
    at com.atlassian.servicedesk.internal.feature.customer.request.requesttype.RequestTypeInternalManagerScala$$anon$1.get(RequestTypeInternalManagerScala.scala:80)
    at com.atlassian.cache.memory.MemoryCacheManager$1$1.load(MemoryCacheManager.java:129)
    at com.atlassian.cache.memory.MemoryCacheManager$1$1.load(MemoryCacheManager.java:105)
    at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3527)
    at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2319)
    at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2282)
    at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2197)
    at com.google.common.cache.LocalCache.get(LocalCache.java:3937)
    at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3941)
    at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4824)
    at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:4830)
    at com.atlassian.cache.memory.DelegatingCachedReference.getUnderLock(DelegatingCachedReference.java:93)
    at com.atlassian.cache.memory.DelegatingCachedReference.get(DelegatingCachedReference.java:78)
    ... 285 more
2018-02-07 07:44:38,613 http-nio-8080-exec-8 ERROR a.fofanov 464x22696x1 1f5qz5q 192.168.0.33,172.19.0.3 /rest/project-templates/1.0/templates [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: An error occurred while notifying that a project was created
java.lang.RuntimeException: An error occurred while notifying that a project was created
    at com.atlassian.jira.bc.project.DefaultProjectService.notifyHandlersOfProjectCreated(DefaultProjectService.java:397)
    at com.atlassian.jira.bc.project.DefaultProjectService.createProjectInternal(DefaultProjectService.java:379)
    at com.atlassian.jira.bc.project.DefaultProjectService.createProject(DefaultProjectService.java:349)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    ... 1 filtered
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
    at com.sun.proxy.$Proxy32.createProject(Unknown Source)
    ... 3 filtered
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
    at com.sun.proxy.$Proxy32.createProject(Unknown Source)
    at com.atlassian.jira.projecttemplates.service.ProjectTemplateServiceImpl.applyProjectTemplate(ProjectTemplateServiceImpl.java:173)
    at com.atlassian.jira.projecttemplates.rest.ProjectTemplatesResource.createProjectFromFormRequest(ProjectTemplatesResource.java:170)
    ... 3 filtered
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
    ... 12 filtered
    at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
    ... 1 filtered
    at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
    ... 32 filtered
    at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
    ... 13 filtered
    at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
    ... 53 filtered
    at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
    ... 1 filtered
    at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
    ... 16 filtered
    at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
    ... 19 filtered
    at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
    ... 5 filtered
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
    at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:137)
    at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:90)
    at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:65)
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
    ... 4 filtered
    at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
    ... 8 filtered
    at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
    ... 4 filtered
    at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
    ... 26 filtered
    at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
    ... 23 filtered
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:748)

[Brittany Wispell]

Hi @felexa It looks to me that a listener went off about a project being created and failed to create the project because the notification could not be sent. 

Try looking into listeners or script listeners if you have them. Second I would ensure that you have permission to create a project. 

[Brittany Wispell]

Hey! @felexa wanted to check in to see if you have found a solution or the cause of the problem!