Jira Service Management

So, I know that we can set the default number of transitions that show BEFORE the workflow dropdown and I also know that we can change the order in which the transitions show. But, let's say I have A...

• jira-administration
• jira-service-desk
• workflow

Hi there, Our company is looking into Jira Service Desk and whether it can fulfill our needs for tracking and responding to external partner requests. One of the features we are hoping for is a Wiki...

• jira-service-desk

Jira service desk is sending an issue created email to a customer at a specific email address e.g. Customer@email.com The customer replies to this email to feedback on the issue but they reply with ...

• jira-service-desk

Hello team.   Im new to this software and my company and pretty much thrown into Jira. I want to first set up simple ticketing functions for my company. Im reading through documents but cant s...

• jira-service-desk

Upgraded to JSD 3.9.2 and Jira 7.6.2 Afterwards no Service Desk project has any values in the "Priority" field. Went to Priorities and saw the 4 normal values Emergency High Medium Low Went to...

• atlassian-support
• jira-administration
• jira-service-desk

I am trying to set up a mail receiver so when an email comes into a particular address it creates a ticket in JIRA. I have done this in the past in other systems without issue but I am getting an err...

• jira-service-desk

i would like to add one more label to this, which might make the work easier.

• custom-field
• halp
• jira-cloud
• jira-service-desk

After upgrading JIRA Service Desk from 3.1.6 to 3.7.0 and JIRA Core from 7.3.6 to 7.4.4, our project SLA clocks do not appear correctly on tickets.  We use SQL Database version  11.00....

• jira-service-desk
• sla

Hi, everyone! I'm having trouble with an automation rule, that helps our team to keep on top of SLA-s. The automation rule is fairly simple - when the timer is at 60 minutes, the system should add ...

• automation
• jira-service-desk
• sla

When customers are raising issues through the embedded service desk widget, they're getting the following as the sender on their confirmation emails "com.atlassian.servicedesk.embedded". My questio...

• jira-cloud
• jira-service-desk
• widget

As in title

• jira-service-desk

Hi,   I have buyed the licence for Jira. I have changed the licence but now i see this error: When I try to change my licence, i see this error: I tried to reinstall the software ...

• jira-service-desk

Hi there, I installed Jira on a new server to analyze all the functions etc. to determine if our company will use Jira or not. The installation went well, with these guides: https://confluence.atl...

• jira-service-desk

Hi, I am trying to set up reporting for SLAs. When I look at the tickets created vs resolved the numbers are 41 vs 36 but when I look at the resolution (T2Rez) met vs resolution breached, the ...

• jira-service-desk

May I know why Customer could not see the "Share" link at the Portal?

• jira-service-desk

After a reboot of the server Jira will not start. The postgresql error is PANIC:  could not locate a valid checkpoint record.   At this point I have spent hours trying to fix with no...

• jira-service-desk
• postgres

Is there a way to convert the value of a Jira Service Desk custom field that is a single select field to text in scriptrunner?    Example:   custom field  called  Page...

• jira-service-desk
• scriptrunner

Hallo, seit einem Upgrade habe ich im Menü nur noch "S<u>t</u>artseite" anstelle von "Startseite". Das ganze scheint mit dem Plugin für die deutsche Sprache zusammenhängen. Wo kann ich d...

• jira-service-desk

Hello! My customers cannot create ticket in SD via email. They have send mail to inbox, but in logs I see Errors  

• jira-service-desk

Hello! My customers cannot create ticket in SD via email. They have send mail to inbox, but in logs I see Errors  

• jira-service-desk

Hello all, I have some problems while try to set my custom email server in system settings - 1. If I set to us IMAP I got error  "No login methods supported!"   2. If I set to use ...

• jira-service-desk

I am using JIRA Service Desk Cloud.   Can I set issue security level based on user group and custom field value when issue is created?   Example: Issue level security :  SEC-CHINA...

• issue-security
• jira

Hi all, We are trialing Jira Service Desk for a large-ish, flat, team-based organization where members can serve on multiple teams. A few needs that are not out of the box... Assigning i...

• jira-service-desk

Hello All, Is SLA time remaining the only trigger available for auto-closing a ticket after a certain amount of time? We wanted to get rid of this metric, but without realizing it, when I deleted...

• jira-cloud
• jira-service-desk
• sla

Hello,Is there a way to automate a transition using a comparison of a custom number fields value? My goal is to to edit a custom issue that has a hidden field called Working Hours it's default value ...

• automation
• jira-service-desk