Order of SLAs in SLAs' div (issue view screen)

[Leirbag Assuab]

Hi Community!

I'm using JSD 3.5.0. I have defined two SLA in a SD project, "Time to first response" and "Time to resolution". After a while I have noticed that the SLAs are ordered in different ways in SLAs' div on issue view screen. In some issues SLAs are ordered T2FR first and then T2R, and in some other issues are ordered T2R first and then T2FR.

Look at these screenshots taken from different issues:

Does anyone know which criteria is used when ordering different SLAs in SLAs' div (issue view screen)? My JIRA users are asking me about this and I can't figure the criteria used to give them a reasonable explanation.

Thanks in advance!

[Brittany Wispell · Accepted solution]

I believe it is in the order of creation, until the SLA's Pause, Complete or are Past Due. Looks like different criteria determines top SLA. 

Not sure if you can move them around. I have tested this in my instance and haven't found a way to organize them. The below example is what determines the top SLA theory.

• Completed > Running
• Higher past due time 
• Paused > Completed
• Missed SLA > Completed

I don't think I have ever noticed this before. Cool find!