Hello, I tested the Atlassian Assist app on a different Slack workspace before and was successful with the setup. I created another Atlassian URL to connect to a different Slack workspace but after ...
Hi all, I am currently trying to make an automation rule of the following: If (issue.created) < 8:00 AM CST AND If (issue.created) > 5:00 PM CST Then Assign to (user) Does JQL even have ...
Currently, I've made an automation below When Issue is created, [~accountid:{{issue.approvers.accountId}}], Please approve the [{{Issue.Summary}}] from [~accountid:{{iss...
We just migrated from Jira Server to Jira Cloud and I have a number of Slack automations that are not working. These are configured as automation steps and we are not using the Jira Slack integration...
Hello, We have a Workflow that involves getting approval in order to move onto the next stage of the Workflow. Is there a way to automatically assign the approver using Jira Automation ...
I'm need to write historical approvals to Change records that I'm copying over from a different ITSM system. I don't see any REST API calls to write Approvals to the Change records in JSM. ...
Hello, We just setup Jira assist. We get this error when trying to create a ticket via a 1:1 message or even via the Assist bot directly: "Looks like someone tried to create ...
When moving issues between service desks, how can we retain custom fields & form responses? We have 4 company managed service desk projects, on a jira cloud client. Users sometimes submit a re...
I'm looking to see if there is any code that can be applied to a form that would restrict users to its submission if it's less than 30 days from the date of the event. Is this possible within J...
I'm looking for a query that will track issues based on when a label was added to the labels field. I was using updated, but that's too generic and caught all the information for every ticket that wa...
Hi I have created a service management board using my work email and have the following in my sidebar but then when setting up the service management board in my employers Jira using ...
Hello everyone I would like to create a query in which the tickets in two projects create the cause as a selection field and the date from to. When I use this query, tickets that are not in this pe...
Dear all, In Jira issue types we have the possibility to organize fields in custom Tabs for better classification of information and avoid long list of fields in a single view In our customer insta...
Is there a setting that can be enabled to automatically assign a ticket based on the most recent comment or ticket status change?
Hey Guys, I have a situation where I am using 2 projects of jira service desk from 2 different companies, basically it client and supplier situation. I want to create an automation where when...
Hi all! I would appreciate help for such an issue I've met: as a jira admin, I've set a notification email to a reporter to update about the fact that ticket was rejected by project man...
Hello All, I am currently working on extracting customer/organization data from each project in JIRA Server. I am using the API (/rest/servicedeskapi/servicedesk/id/organization) to retrieve the lis...
Hello, I would like to ask why some of my colleagues are not getting email notification on issues they created or they are mention in. I have helped them to switch on the notification in the...
Dear All, I have noticed that when a client creates an account through our servicedesk, this contact will be put in CRM automatically. However, depending on how the clients fills out the details, it ...
Good Morning, In the situation where a customer writes in a closed ticket, other than the email notification, is it also possible to push the notification message into a ticket comment? My thinki...
How to find the Jira issues that has entered a particular status and staying in the same state for exactly 10 days using JQL query
Hi , I have to skip the approval if assignee on the issue is equals to some value on the specific field (which have multiple values.) I need help in creating the logic for this. Atta...
We are having Form in a request type in a project and I want to update one of the fields (which is not a custom field but a field I created in the Form itself) to a new custom field that I will creat...
hi there tasks, which have status "Done" still appears in product backlog. I checked workflow and "Done" Status is right side, but tasks appear in backlog. Could you tell me, how can I disap...
We are configuring the same SSO provider for customers for JSM and also for internal for the rest of the Atlassian suite. Customers are added as guests and therefore get an #ext# onmicrosoft account ...
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