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We just setup Jira assist.
We get this error when trying to create a ticket via a 1:1 message or even via the Assist bot directly:
"Looks like someone tried to create an issue, but no request types are available across your team/enterprise. Please finish setup by adding at least one request type in a service project."
We have Assist setup via it-help channel that works just fine, but for some reason DM's do not let us create tickets.