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Getting An Error With Jira Assist

Cesar Carrasco
Cesar Carrasco
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Nov 20, 2023

Hello, 

We just setup Jira assist. 
We get this error when trying to create a ticket via a 1:1 message or even via the Assist bot directly: 

"Looks like someone tried to create an issue, but no request types are available across your team/enterprise. Please finish setup by adding at least one request type in a service project."

We have Assist setup via it-help channel that works just fine, but for some reason DM's do not let us create tickets. 

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