Hi community, I would have the city of the reporter in my Jira issues. The City is an attribute of Object in the ObjectType Users in Asset To achieve this goal I have created a text cu...
Hey everyone, I'm looking for a "Best Practise" of sorts for the Affected Services. More specifically, how to effectively retire a service while maintaining the data in tickets. A lit...
We have not done DDR for these particular invoices but team has raised and some how csm approval also done please check and do the need
Dear Jira Community, I am facing an issue, that approvals often can not be done in time, because the approver is not available, on vacation or not responding in time. The IT department in charge of...
Hello I want to export my user list using Jira How many of them log in with their Microsoft ID? How many of them log in with their Slack ID? How many enter confluence? How can I get ...
Hi, I am just trying to find out if JSM is email case sensitive in terms of users logging into JIRA as customers? We have a user who tried to log in using UserA@abcd.co.za and that user got the fol...
Dears, I am confused about SLA signs colors when SLA is breached as bellow scrren shoot the RED and Orange the SLA is breached but what is the differance ?
We have multiple Jira DC Instance running and want to keep the Assets Schemas used in sync. What is the easiest way to copy changes from one schema to another Jira Instance? The official import/expo...
We need to update the custom field of Text field(read only) through the Java code using the updateValue method but it is not working. Please let us know us the solution. Here is the code snip...
Hello, I am pulling out the Assets report with automation 'Send email' but the output returns "T00:00:00.0+0000" added to the date My Asset contain an attribute with Type Value set as 'Date':...
Hello Team, When an agent is assigned with an issue and if he is unable to resolve the issue then he needs to move the ticket to the other group or queue. How can we achieve this? Thanks,
Hi team. I just created a new board in Jira (Service Project). When I go to the main board, I can see only a few issues. But when I go to Incidents / Resolved incidents, I can see all issues. I j...
I have seen different layout for Jira issue previously and even now. But for a new account and project I created, it looks different. I would like to get the layout like the following ticket (I am gu...
So I'm using the useful organization detail fields and I want to pull that back for use with automation. I can't find any smart values, or anyway to have them return via api. There is an api that ca...
Hi All, Just wondering why the documentation states to add a user to the "Service Desk Team" to be a Collaborator? If that's correct, then what is the "Service Desk Collaborators" role for? JSM lic...
Hi Team, All of a sudden, getting Resource not found error in our prod org today under Jira comments section VF component in salesforce today Any clue what should make this fix as n...
We are currently using Jira for asset management and for service/help desk management. Now we would like to establish a regular patch management schedule for all of our Windows and Mac devices as wel...
I'm creating a form using three-row columns. Each column has multiple rows that collect like sets of information going left to right across the columns (each row represents an entry but we're o...
Is it possible when a customer adds an email address to a required field that the person whose email has been added can be sent an email notification letting them know? How would I set this up?
I've fallen somewhat in love with JXL and want to create a view for one team where they can see their issues, and also have a link to these issues' parents. We're not using Epics in this projec...
Hello, I have schema mapping defined, but I it's failing to create one of the objects, external import mapping isn't there either. Under Pool, it supposed to create an object with that...
I don't understand what is causing this background automation, but I recently enabled the Resolution field in my Company Managed project and whenever someone creates a ticket it immediately transitio...
It appears that all current track tickets are labeled as "Trivial" which seems inconsistent with our usual prioritization practices which used to be “Major“ by default earlier. Could you please help...
Hi there. I am working on creating an automation rule that when an Epic transitions to the In Review status, issues in different projects are created. I'm trying to prevent duplicate child i...
We receive emails from users who have not been invited, the emails are ignored by Jira, and we are given the below error in the logs: "Sorry, self-signup is disabled for this help center. You need t...
User | Count |
---|---|
19 | |
10 | |
9 | |
9 | |
9 | |
8 |
Subject | Author | Posted |
---|---|---|
56m ago | ||
an hour ago | ||
2 hours ago | ||
3 hours ago | ||
4 hours ago |