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Jira Service Management
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We have several top account clients who we provide 'white-glove' support to in order to proactively manage client satisfaction regarding support ticket closures. As of right now, we just utilize a Co...
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I was added to a project as both the project leader and an administrator and I am not able to edit the workflows. Is there a setting we are missing that will allow me to do that? support pro...
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I'm looking for the opposite of this request. We have had Slack and JSM integrated since Atlassian Assist was Halp. We have both request and triage channels. It all works. We would like to automati...
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We are adding AirFlow email alerts to JSM.. If the monitoring app is integrated with OpsGenie the results are predictable. Monitoring app will trigger an ALERT and under specific conditions, ALERT wi...
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In my Service Project, the "Comments" tab of Activity is shown by default at the bottom. This typically works as expected. However approximately since the beginning of this week (2/17), almost every ...
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Can you merge two tickets within JSM? We often get follow-up tickets to the original issue that comes as a new request. Rather than linking the two we prefer to merge them similar to how Zendesk has ...
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I'm trying to configure a scheduled automation to trigger an action based on the value (date) on my ' Last Working Day' custom field (customfield_10714). When I attempt to validate the query vi...
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Bonjour, j’ai une demande pour un client final. Pouvez-vous me contacter par mail svp Cordialement
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Hi all, is there a way to clone a ticket by automation but editing first the summary, description and the attachments before the new ticket is created (in another project)? Ideally i have a kind of...
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Fairly simple, is it possible to re-order your Starred queues in the new Navigation UI. I can't seem to drag and drop, and there isn't an option within Queue settings.
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Is there a way to limit an issue type in a JSM project so it can only be created via the portal? Occasionally we have users who are also agents creating issues from the "back end" of the project, wh...
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The feature to import holidays using ics into SLA calendars is so slick, but what about Change calendars? I want to be able to put a freeze window for all holidays in each of our loc...
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I can change the order that my Status appears in the dropdown using the opsbar-sequence property on the status transition. The status Dropdown reflect the order I defined with opsbar-sequence BUT...
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When utilizing the Native Asset reporting tool, I am interested in understanding how to apply multiple filters in the Attribute Value. Is this functionality av...
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Hi everyone, I need to get a list of 10 randomly selected cases from a JQL result. Then, create a new ticket which would include a list of them and link this ticket to each of the 10 previously sele...
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Is there a roadmap for visual changes to the issue list view in Jira Service Management? I would like the issue list view in Jira Service Management to resemble the one in Jira Software. Is that poss...
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i want to automate a workflow. that when the incident is created it should check a value from a checkbox. and if one of 2 is checked it should go to "waiting for approval" otherwise it should go to "...
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Hi All, I need to execute the below query AQL for the object type = "Intune Devices" It seems the LIKE condition is not working properly, It returns all the data that "objectType" =&nbs...
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Hello, Our customers creating us support ticket over the Service management project we created for them. We try to solve the problems and in case of need support from our R&D we're creati...
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A previous colleague who had left the company might have been the JIRA administrator. I want to get the administrator rights to change settings. How can I change this? As nobody in our team has any a...
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Hello! I have built two rules to determine the device age for assets. One rule is triggered when a device is created and the other rule is created when a device is updated. Now there are some assets...
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J'ai une authentification à deux facteurs (2FA). Que dois-je faire lors d'un changement d'équipement
Bonjour, Pour accéder au produit ATLASSIEN, j'utilise l'authentification à deux facteurs (2FA) via mon smartphone actuel (MICROSOFT AUTHENTIFICATOR) et j'aimerais le changer prochainement ! ...
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Dear Community! I am here to get some ideas, or best practises on how to handle our Onboarding process in our company. Currently, we have a Service Desk project, with a customer portal th...
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Hello Atlassian Support Team, Our teams use Jira Service Management (JSM) for support, and I frequently have internal stakeholders who need to view ongoing tickets. Due to the number of automations ...
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Hi, Short version: I would like to create a rule that prevents the same person that has created an issue (requests that requires an approval) from being able to perform the approval themselves...
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