Hello,
We need to make outgoing requests for our customers.
Example: we notice a problem in receiving information from our customers, and we want to create a ticket with sending an email to the customer to ask either to modify the error, or to explain this error with a copy to the account manager.
I can't find how to do this easily.
Do I have to use Trello Automaton? Is there a specific project template to do these actions? Or another mechanism that I haven't found yet.
Thank you for your help. I've been on it for days.
Have a nice day.
