I found this - https://support.atlassian.com/jira-service-management-cloud/docs/add-reports-to-a-dashboard/ But this is only for cloud. I need a solution for Data Center version (We have Softwa...
...ira instance: https://publicissapient.atlassian.net/jira/ Our DC Jira Instance: https://tools.publicis.sapient.com/jira/ Thanks!
We want to use Jira as system for our Whistleblowing framework. Does someone has experience in using Jira to this purpose?
We are planning a major upgrade to all our Atlassian suite and need to block users from accessing the tools during the upgrade window whilst still allowing admins in to test and configure items. For ...
I use to work on Jira Software(JS), there only use 'user' term. Currently exploring on Jira Service Management(JSM) to replace the JS. but, I found 'agents' were used instead of 'user'. in the...
I am currently facing an issue related to a custom user picker field in our Jira Service Management instance. Here are the details: Project Details: Project Name: "Test_Project" Custom Field: User...
I am calculating the task to Bug ratio for the IT team. Now for calculating that, "Should i consider those people tasks only who are raising the bugs OR" "The whole developer team" OR "The whole IT t...
...xxxxx.atlassian.net/rest/api/3/version/10327, id=10327, name=9.4.1.1, archived=false, released=true, startDate=2024-01-01, releaseDate=2024-03-20, userStartDate=01/Jan/24, userReleaseDate=20/Mar/24, p...
Hi, Any idea how to export Jira service desk organizations ? I need to have the list of organizations includes the id, for future import option to other service project, or for import issues from...
As we are using editor for the format the text like this https://prnt.sc/QVzpzQqEa3IB in jira. And we are using webhook to get the data of this fields but the format of this fields is not correct on ...
Hi, is there any possibility of view those issue tickets that are already closed or completed, but is yet rating by users from the report view? I've activated the 'Collect Customer Satisfact...
Jira Service Management (Cloud)のフリー版で評価を実施しています。環境はテスト用のプロジェクトを1つ作成した状態です。この状態で「ポータル限定のカスタマー」でカスタマーポータルにログインすると作成したプロジェクトが表示され課題作成可能ですが、社内顧客(ディレクトリに登録されたクレーム済ドメインのAtlassianアカウントユーザー)でカスタマーポータルにアクセスする...
In the servicedesk/help center, agents have the option to share the request with someone with or without an account. Can this be done from within the the agent portal/project view?
Hi all, I know there are apps that can do this, but I was wondering what the best way would be to track the time issues spend in the In Progress status? I have tried with the following JQL in ...
How do I make this show "Configure" so I can connect it to Slack?
We'd previously used Halp to feed into the template Answers in the Assist Slack app. Now that that is no longer, is there not a way to have the Canned Responses from Jira feed into the Answers in Ass...
Hello everyone, we are a IT-Service company which provides admin as as service to small to medium sized businesses. To handle the support request we use jira, but we'd like to improve the usability ...
We have objects that contain users (some have multiple users) within our assets schema trees. We need an automation to send out an email to each user within these objects when a field value change is...
I have a form in my JSM project. The form has a question: Question? [ ] X [ ] Y [ ] Z Now, I want to create an automation that will post a comment that will look differently depending on what ...
I have a Help Desk project that end users use to raise request for access requests, production issues and also request for new features / functionality. At present all these requests are coming up a...
I need to automate the assignment of tickets that arrive to my support board in jira (I am customer support) Also set alarms for when a ticket was answered, when the management time expired. Curren...
I am looking to create a survey or some sort of automation that collects both CSAT and Customer effort scores. These are both required metrics/reports in my service desk. I'm not quite sure what the ...
I've been advised this is a better route to go rather than team managed, but can't figure out how to do it.
I actually want to understand How does HALP streamline communication between Slack and Jira so that we can replace it with something else.
Hola! Les comparto mi problema; al querer exportar datos de incidentes en Jira Service Management He creado un formulario con campos que no están vinculados a jira para que los usuarios reporten in...
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