Can you merge two issues?

[Ryan Swimm]

Can you merge two tickets within JSM? We often get follow-up tickets to the original issue that comes as a new request. Rather than linking the two we prefer to merge them similar to how Zendesk has the ability to. 

https://support.zendesk.com/hc/en-us/articles/4408882445594-Merging-tickets

[Septa Cahyadiputra]

Hi @Ryan Swimm

Unfortunately, at the moment it is still not available and it is logged as new feature request linked below:

https://jira.atlassian.com/browse/JSDCLOUD-4685

As described in the community threads, third party apps are available to solve this issue:

https://community.atlassian.com/t5/New-to-Jira-Service-Management/How-can-I-merge-tickets-in-Jira-Service-desk/qaq-p/461971

Atlassian recommendation is to use the linking feature with appropriate description. I would use "re-open from" for example.

regards,
Septa Cahyadiputra