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Knowledge Base & Portal Questions

Jarrod March 4, 2025

Hi Everyone,

 

I am wanting to implement a knowledge base system that enables me to publish articles that I can link my clients to.

Where it gets a bit more complicated is I would like the implementation to achieve:

1. Manage which categories can be access publicly vs requires a login 

2. Limit Articles/categories to specific organisations

 

What is the best method to achieve this? 

Should I do potentially two separate teams, one for full public knowledge base vs one with a bit more restrictions?

 

Links to articles within the documentation would be a good starting point. I'm still learning and understanding the Jira suite. I was unable to locate the articles that may be able to answer this questions.

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