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Jira Service Management
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Hello Atlassian Support Team, Our teams use Jira Service Management (JSM) for support, and I frequently have internal stakeholders who need to view ongoing tickets. Due to the number of automations ...
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Hi, Short version: I would like to create a rule that prevents the same person that has created an issue (requests that requires an approval) from being able to perform the approval themselves...
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Using Asset Management, I need to store my team members' certifications, including details of the certifications they have completed. Additionally, I want to set up an automated email...
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...o because it says I have active subscription, which is not true, as you can see in the screenshot. When I click on "Manage" to try and remove the product, it directs me to add my billing i...
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Hello. We have Jira Service Management Data Center. Is there a way with Scriptrunner get user properties from custom user picker field and put to custom text field in customer portal?
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Hi, Is there any add-on that can track the number of hours a user has spent on an SLA? For example, if I have a ticket with an SLA of 20 hours, assigned to three users: User A works for 10 hours ...
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I am trying to perform SSO authentication without Atlassian Guard. Is it possible? If so, I would like to know the basis for this.
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Hi Folks In a BI tool I am struggling to calculate my mean time to resolution as I am unable to find the relevant fields/measures to do so. If it was simply created time and resolved time it w...
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I received a request from my leadership to make the object graph show accurate information and I'm not sure that it's possible to do what I'm being asked. Using the IT Asset Management template as a...
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I am trying to setup an automation that uses a custom field to pull from an asset schema. This works for most of the assets but we get the error shown in the picture for some of them. There appears t...
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I created a simple automation that will change the priority field upon ticket creation based on the value of a custom field. However, I get this error when it gets to the point of the automatio...
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I have imported the emails of all of my organization members into the "Organization" client, but now everyone in that organization is receiving the emails from the opened tickets, which is not suppos...
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Hi all, I want to access the Widget settings but I am stuck on the loading page. I have the following errors in the console. Do you have any idea what the problem is? Thanks &nbs...
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I need to create an automation that defines the criticality of a ticket based on the option selected in a "dropdown menu as a response" within an attached form. As shown in the image...
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Hi All!!! We have this scenario, that we are intended to achieve. There is a Service Management project where the cusotmer adds a comment with confidential information, that only a certain group of...
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Hello. within my service desk I have an association (Ie. company A) which has customers within it. I would like customers with the same email domain to be automatically added to the organization wh...
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Subject: Assistance with Querying Related Object and Attribute in Project Description: Hello Support, I am currently facing an issue with querying a related object and a specific a...
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Subject: Assistance with Querying Related Object and Attribute in Project Description: Hello Support, I am currently facing an issue with querying a related object and a specific a...
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I need to know how many people are avilable to be a second level approver and who they are.
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"Your app license is invalid. Ensure that the entire app license, including line breaks, is exactly as provided." I copied the License as instructed, also tried parsing and removing line b...
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We have cloud JSM Premium and I am following this article (Update holidays of all JSM project's calendars via Rest API) but am falling over on step 3! https://SITEURL.atlassian.net/rest/workin...
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Hi All, I've recently set up Service Management and now experiencing an issue where email requests are creating 2 tickets. The first one comes in as an email request type and say a user has...
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Dear Community, I'd already Set of applications in our asset management. But I need to update the application price depends on custodians & as well as Tax Forms. Detailed Explanation: ...
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I would need the integration between Jira Cloud and Dynamics CRM. In the integration we have to do the transition is one-way only from Jira to MS Dynamics CRM Online...
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we are using jira service management cloud for customer support tickets and eazyBI for reporting. I want to list the tickets which has opened and severity as critical and severity is degreeded to ser...
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