Dear Community!
I am here to get some ideas, or best practises on how to handle our Onboarding process in our company.
Currently, we have a Service Desk project, with a customer portal that is used to distribute the tickets (issues) to the right Team Managed Project. In the future, we would like to handle the required application permissions for our new colleagues. Our plan would be the following:
The person opens a request, in which they can choose from multiple choices (for example, they need SAP user, Confluence, etc.). Based on that, we would like to distribute the tickets to SAP project, and Confluenc project, etc, so the right team could give them access to these applications. When all the access have been granted, we would like to close the ticket.
This is only one case scenario, I am open to hear to other solutions.
Thank you,
Máté
