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Using an Organization E-Mail for Notifications

Prakti Kant
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March 4, 2025

Dear Community,

I'm looking for a way to define an Organization E-Mail which should receive future Notifications e.g. when an Issue gets opened,closed or updated. Using customer and organization Profiles feature defining said E-Mail is no problem but so far i couldn't find any solution to use this Organization custom field within notifications or automations. Since i couldn't find any best practice for this usecase i hope somebody can enlighten me

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