Hi there,
I need to add customers in my project, but not give them access to the portal.
Once the ticket is opened by customer via API (reporter is customer) I would like as customer to receive an email notification for the opening of the ticket and in the email allow them to send comments in the ticket through the email (not portal).
At the same time I would like to be able as customer to receive notifications when some agent or admin add comments in the ticket through the email.
how can I configure that?
Thank you very much!
