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1 of the approvers cannot view the ticket info after the other approvers approved the JSD ticket.

Rocky Szeto March 29, 2022

We have set 4 approvers to 1 service desk request and set only 1 approver to approve the request.

 

But strangely the other remaining 3 approvers cannot view those tickets in the Customer Portal by clicking the approval notification email after the first guy approved the ticket and showed "no access to the request"

image.png

Is there a way I can assist to set the other 3 approvers can view the ticket info within the Customer Portal even the first approver approved the ticket?

I do not suggest setting those 3 approvers to be "Service Desk Customers" or "Service Desk Team" roles for that Service Project.

2 answers

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Dave Theodore [Coyote Creek Consulting]
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 31, 2022

These user are most likely not added to the "Collaborator" JSM Role. Check this old answer in Community for more details.

0 votes
Bhaargavi Natarajan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 27, 2023

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