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Why is basic authentication missing from Email Channel Options?

Why is basic authentication missing from Email Channel Options?

Good afternoon,

I setup a project for the Jira Service Desk. I want to be able to have a user email our support email and it automatically create tickets. When I go to Email Requests, and add an email channel I only have options for Google, Microsoft, and Yahoo. I have a hosted exchange, but its not hosted with Microsoft. Where is the basic authentication option?

I tried creating an OAuth 2.0 setup but this app is internal so it seems when I try to connect via the OAuth I get an error saying "We couldn't connect to your mail server"

These are the options I currently have:

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in cloud we have "other". Is this not available in Server?

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This is what my options look like...

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Hey @Jack Brickey and @[deleted] ,

The Other option is not showing up on the Server version because of this JSDSERVER-11219 BUG, which will be fixed in the next 4.22.2 minor version

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Thank you for this update!

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Like • Artur Moura likes this

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Anyone else that can assist? Seems like something is missing…

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