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Unable to Log in to Mobile App

mekee
mekee August 25, 2022

I can log in to desktop browser software just fine but the same credentials are not working with the mobile app "Jira Cloud by Atlassian" A screen flashes that says it could not log me in and takes me back to the main login page. It flashes so quickly, I cannot screen shot it. 

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Brant Schroeder
Brant Schroeder
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August 26, 2022

@mekee Welcome to the Atlassian community

Are you logging into mobile on Android or iOS?  Have you ever been able to log in?  

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mekee
mekee August 29, 2022

Hello Brant,

 

I am logging in to the ios. I have never been able to log in before to the app, I am a new hire, thanks. 

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Brant Schroeder
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
August 29, 2022

@mekee Can you confirm with your administrator that you are on cloud and that you have the cloud application installed on your iOS device?

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