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Unable to Log in to Mobile App

mekee I'm New Here Aug 25, 2022

I can log in to desktop browser software just fine but the same credentials are not working with the mobile app "Jira Cloud by Atlassian" A screen flashes that says it could not log me in and takes me back to the main login page. It flashes so quickly, I cannot screen shot it. 

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Brant Schroeder Community Leader Aug 26, 2022

@mekee Welcome to the Atlassian community

Are you logging into mobile on Android or iOS?  Have you ever been able to log in?  

mekee I'm New Here Aug 29, 2022

Hello Brant,

 

I am logging in to the ios. I have never been able to log in before to the app, I am a new hire, thanks. 

Brant Schroeder Community Leader Aug 29, 2022

@mekee Can you confirm with your administrator that you are on cloud and that you have the cloud application installed on your iOS device?

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