Community resources
Community resources
Community resources
Jira Service Management
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Hello, when I try to delete an organization I'm getting the error message "Something has gone wrong with your request. If symptoms persist contact your System Administrator." Although I'm having the...
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In a JSM Cloud form, using two dropdown fields each mapped to a Jira Field. I want to know if there's away to filter the list of options of Field B based on the value select on Field A. For example...
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I want to set up a Dashboard Subscription but I do not see the Settings sidebar (and particularly, the Subscriptions tab) as described in the support article. Is there a enablement or license feature...
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Hi, I have a situation where we have an internal JSM and Portal, we also have JSW too. I have a user with a JSW license who also raises requests via the Customer Portal, however they are able ...
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We installed the Sandbox for JSM, but to test our flows, we need the Customer Portal. So my question is , is there a possibility to link a copy of our customer Portal to the sandbox? And how can we c...
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Trying to access new values for forms. I'm trying to grab the value and set it as Summary. In the request, I've made the summary hidden. From what I can see it doesn't find the value. The fiel...
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I am not able to set an organization with the automation in a team managed project. If I choose "Edit issue" I can find the field organizations but I can only copy a value from parent or epic. I am n...
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Hi, I have a problem with my AQL query in my automation. I always have the message "Assets field condition failed" When creating a ticket on the portal, I want to check whether the "c...
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Hello, i have a widget in the dashboard that shows me the TIckets of the agents that have them in process. If I click on one of the names, the ticket list of the person is displayed with a filter t...
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Hi Atlassian community, I would like to ask how to change the value in this graph from minutes to hours. Where can I find the settings? Thank you.
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Hi, I have two custom fields, both are number types. I want to do addition. I referenced to these 2 sites: https://community.atlassian.com/t5/Jira-questions/Need-to-sum-the-values-of-2-custo...
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Hi, is there a way to build conditional fields in a nested format? So using the example from your tutorial on building conditional fields, how would you build a conditional field within t...
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I need a good video to show me how branching works in automation. I want to create an automation based on the create issue trigger that will modify the summary of the issue based on the issu...
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Hello Atlassian Community! 👋🏻 I’m excited to share the next development in our journey to bring you more customization capabilities to Help Centers in Jira Service Management! We previously ...
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Hello! I can create very basic automations but this request is beyond me when it comes to AQL. I am using request type and forms. Within the forms, I have linked Jira fields and asset objects. I woul...
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Hi Community Some of computers in my organization are window 7 based installed. wondering those can use JSM or minimum requirements for window version supported by JSM. thank you Jedsada R.
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Hello, I have some questions when it comes to Jira Service Management that I would like for someone to address: When it comes to licensing, how does licensing work in Jira Service Management and who...
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I'm looking for a way grant a team member the ability to monitor our global automation usage without providing that team member the ability to edit any of the existing rules. I'm not sure of a ...
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I'm updating satisfaction field using PUT request on /rest/api/2/issue/{issueId} "fields": { "customfield_10035": "1" } It works fine but in this case i can...
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I am trying to start create metric reports and the exports from JSM are limited to 1000 rows. I have access to the sql server and would like to create a query that I can pull a custom field cal...
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I cloned an issue from one project to another. After the new project updates the issue, I want to send an email to the reporter and include the Cloned issue's key and summary. I'm not getting an err...
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Hi there, I am new to automation and I am trying to put together one that fires off an email when a sub-task gets completed. I currently have an automation that creates sub-tasks for a reque...
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Surely this is possible! Title says it all. I would expect there to be some sort of a 3-dot menu, or drag and drop option. I'm on JSM Cloud and there doesn't appear to be an option at ...
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I have a scheduled automation for my team-managed, Jira service-management project to send an email to the assignee if they have an issue in the "waiting for approval status" every morning. T...
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Hey community! I need to know if I can import historic information about old tickets. We started our support service 3 months ago, and now we want to start using Jira Service Management. For...
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