🧑🏻‍🎨 🎨 NEW capabilities to help you customize your Help Centers!

[#1]

Hello Atlassian Community! 👋🏻

I’m excited to share the next development in our journey to bring you more customization capabilities to Help Centers in Jira Service Management! We previously released the ability to create and manage topics and feature and sort portals, geared towards giving you better control over how content is displayed to help-seekers. Starting today, the ability to add rich content to your Help Centers is now available to all Premium and Enterprise users! It’s easier than ever before to edit your Help Center, customize content, and bring richer experiences to your customers or employees.

Here are snapshots of some of the modern Help Centers that have been created thanks to these new capabilities!

🎨 Add rich content to the Help Center

Jira admins can now create more visually appealing experiences with Jira Service Management’s rich-text editor. Add images, videos, or gifs, and create clickable elements to help users navigate to other relevant resources. Better organize your content with layouts that create columns and sections, dividers to horizontally separate content, and expands - collapsable sections that reveal more info when clicked, such as for FAQs. Communicate ideas consistently with preset panels, quote formatting, and text formatting.

💡 Pro tip: Many of these features can be accessed with slash commands! Check out the Loom and linked instructions below to learn more.

🫥 Hide and re-order sections

Gain better control over how help content is organized and displayed to users by re-ordering and hiding sections of the Help Center. Emphasize and effectively communicate information by choosing where and how it is presented on the page. Simply drag and drop sections to re-order, and hover over a section to select the option to hide it. Create new sections for things like images, or to add a link to collect feedback.

🚀 Get started today!

Check out the Loom below to see these features in action and learn what’s possible in your Help Center. For step-by-step instructions, please refer to our documentation page here.

[Susanna Babayan]

Thanks for this informative article @Raafi Mohammed ! 🙌 I found it so useful that I wrote a LinkedIn post inspired by it 💡 and linked back to your article in the comments. Check it out here: New Customization Features for Jira Service Management Help Centers! 🚀

[Pierangelo Repetti]

Quite disappointing it is just for Premium and Enterprise users. The Standard Help Center portal offers a very low user experience and it lacks any way to reorganize or customize its frontend but for some banner image or colour. This is even harder to understand because Atlassian value (and revenues) is clearly elsewhere, not in graphics customization tools. Please let all your customers build their own frontend.

[Sylvia Czarnecki]

Is there an option to display a sitemap or list of articles on a specific page? It's cool to add all these to the entrance page, but without knowing what to look for or for new user, we're in need for a page overview, that would list all the pages within a section etc.

[Daniel Bagiński]

Hello,

I agree with @Pierangelo Repetti

I believe the customization of the Help Center and customer notification templates should be included in the Jira Service Management Standard license.

[PIXO Customer Success]

Agree with @Daniel Bagiński and @Pierangelo Repetti - there is very little control in the Help Centre customisation for standard JSM license. Without being able to do simple things like re-order the layout and add topics in a more user-friendly way, it creates a very poor user experience for service portal users.

I'd love to see the customisation offered to standard licenses to bring this up to scratch with other help centre portals.

[Dmitry Astapkovich _Colined_]

I don't see these options available on our premium instance. Is there anything I need to turn on or configure?