Jira Service Management

We'd like to use Service Desk for a University help desk but there are a few limiting factors. There isn't a default way to create an issue for a customer, for one. For another, we have something ...

• Question
• jira-service-desk
• licence

Hi, our dev teams use jira on demand, and our support teams use Zendesk for public facing customer support. Can I replace Zendesk with the new service desk offering?

• Question
• jira-service-desk
• jira-service-desk-cloud

Hello my name is Diego and would like to make a query that is to return me crazy, I brought up the scenario: I use the tour as a support tool alone then send me an e-mail. I would like that when ...

• Question
• jira-service-desk

With different issue types we have put in place different SLA's. I want JIRA to manage the due dates for the SLA's based on issue type. For example when someone creates an issue with issue type Quest...

• Question
• field
• jira-service-desk
• read-only

I created several users with the my email address. The first was noaa.test.user. I was able to submit email through the email handler and not surprisingly the reporter was noaa.test.user. So I rem...

• Question
• cloud
• jira-service-desk

Hello, When we make limited visibility comments we expect to get email notifications but we do not. Please advise. Thanks, Kirill

• Question
• comment
• jira-service-desk
• notification
• visibility

If i add comments to a closed support ticket, asking for it to be re-opened, will someone in support see these comments?

• Question
• atlassian-support
• jira-service-desk

My screen has the CC field. The CC field has that screen assigned to it. When I add my name to the CC field and enter a test comment in an issue and click Update button, I do not receive the email. ...

• Question
• email
• jira-service-desk

I read the issue creation though email documentation and I'm confused. Do I need to create one service per issue type, per project? In other words, if I want to send an email to create, say, a subt...

• Question
• email
• issue
• jira-service-desk