Hello, looks like I'm unable to grant site access to new managed users in a new improved UI for admin.atlassian.com. My instance was moved to this new centralized user access and I no longer see the ...
Hello! I have this scenario: 1. There are 3 custom fields when we create a ticket: a. Days to Prepare Delivery (numeric) = customfield_11111 b. Legal Delivery Date ...
Hello, I want to show the organization that a user belongs to in an internal email. How would I go about doing this?
Good afternoon, I have a question if it is possible through automation for Jira to create an automation where the same replica the comment made in the parent incident. This replication would be done ...
Hi, What is the Difference between Group(Service Desk) and Group Custom Field Value(SPINS Team). Can some will help me out what is difference of both the things which i have used in the Notificatio...
Request Participant not working for some users It stopped working for some users, we have tested this by sending email from OWA but no luck Thank you Ola
Hello to everyone, I want 48 hours to start when there is Waiting for Customer status. I want to send an e-mail to "reporter" after 24 hours. When the total is 48 hours, I want to close the call a...
Hi! I need to give restricted access to a jira user that is an external consultant of our company (he will have a user in jira). This user will only need access, permissions, and visibility of the ...
Hi, I have created a Number Field as Mobile Number: when it's showing on the view screen the format is incorrect 593,593,593 it supposes to show 593593593. How I can achieve such a format? T...
I tried multiple times to run the "Dashboard Data Preparation" background job, but every time I try, I got this error: The job has completed with an error - Database server name: azc5supsql0...
Hi So I have one client that is claiming that on random notifications for her tickets are switched off: She is claiming this happens sometimes when she replies via email. My question i...
Hi! I hate new view for Help Desk with populars requests and not expande Browse All by default. I want new style for this. But! We use translation for 2 languages and not all plugins support this tra...
Good evening, I would like to direct specific technicians to each service queue that I have created. A technician will not be able to see the queue of the other, how can I do that?
We have set up integration with Teams in the incident management of jira service management. I have now created an incident issue and completed the connection with teams in the "Microsoft Teams" ite...
Hi folks, We have some request from end users that hits our API. The API then sends an email to an inbox that is linked to Service Desk. Issue is created and an acknowledgement email is set back t...
When a customer logs a ticket in the portal, it is successfully accepted, but then when they choose "created by me", the ticket doesn't display. Some background info: they are customers assigned t...
I am trying the free-cloud version for a service desk. I am using the balance workload rule (JSM) and I defined a call-on schedule (opsgenie) but when the customers (unlicesed user) raised issues by ...
How do I add holidays so that my SLA is not breached.
We currently have an automation running that upon creation, it automatically assigns the Asset belonging to that user (from Assets/InSight). However, this is currently happening for all issues. Exte...
Hi Community, i am looking for a way to change the layout of the register page. /servicedesk/customer/user/complete-signup Register page I want to add a another field there.
Is there a way to edit who can customize the help center?
Dear Team, I am facing an issue and I need your advice, i use Jira service management standard plan and I want to use the assets and assets discovery feature but I can't afford the premium plan pric...
Hey guys, I'm using the native SLA for Jira Service desk with a dedicated calendar i've created for the team's working hours. I want to have a filter for tickets who has been opened not dur...
hi I mean, first i have tickets created with fields completed with value of the an user as the full name. Then i eliminated that user and moths later i create a new user with the same username...
We know with Assets Discovery support we can discover hardware. About software, I don't know if Assets Discovery supports the discovery of software licenses Also, whic are the best practices t...
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