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Request Participant not working for some users

Edited

Request Participant not working for some users

It  stopped working for some users, we have tested this by sending email from OWA but no luck 

Thank you

 

Ola

1 answer

0 votes

@olajumoke opawole -

Welcome to the community.  I am assuming that you are stating users (in the CC'ed from the email) is no longer being added as "requested participants" when the issue is created via email?

Please advise if I understood your ask correctly?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Thanks for your reply

Yes , but it affects some users only ,  this has been repeated / tried  on Outlook on Web  but no luck

l await your resolution 

Ola

@olajumoke opawole -

Hi Ola:

Can you check to see if users (problem ones) included in the CC'ed part of the email got his/her account created against your Site?

Best, Joseph

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