Add holiday to avoid SLA breach

[Swapnil Jayant Joshi]

How do I add holidays so that my SLA is not breached. 

[Joseph Chung Yin · Accepted solution]

@Swapnil Jayant Joshi -

Welcome to the community.  You will have to go to each of your JSM project's Project settings >> SLA section and adjust the calendar(s) that you use for your projects to add in the holidays as needed.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Swapnil Jayant Joshi]

thank you. 

[Rudy Holtkamp · Accepted solution]

Hi @Swapnil Jayant Joshi 

Go to your existing calendar and  edit it.

There you see the holidays where you can add new or import ics holidays.

[Jack Brickey]

careful with editing existing calendar if it is used elsewhere.

[Jack Brickey]

Hi @Swapnil Jayant Joshi ,

you create a Calendar and define "non-working" days. Then you associate this calendar with your SLAs. Do you see this in your SLA screen?

create-a-new-calendar