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Add holiday to avoid SLA breach

How do I add holidays so that my SLA is not breached. 

3 answers

2 accepted

3 votes
Answer accepted

@Swapnil Jayant Joshi -

Welcome to the community.  You will have to go to each of your JSM project's Project settings >> SLA section and adjust the calendar(s) that you use for your projects to add in the holidays as needed.

2022-12-27_7-27-39.png

2022-12-27_7-28-11.png

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

thank you. 

0 votes
Answer accepted

Hi @Swapnil Jayant Joshi 

Go to your existing calendar and  edit it.image.png

There you see the holidays where you can add new or import ics holidays.

Jack Brickey Community Leader Dec 27, 2022

careful with editing existing calendar if it is used elsewhere.

1 vote

Hi @Swapnil Jayant Joshi ,

you create a Calendar and define "non-working" days. Then you associate this calendar with your SLAs. Do you see this in your SLA screen?

create-a-new-calendar 

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