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I mean, first i have tickets created with fields completed with value of the an user as the full name. Then i eliminated that user and moths later i create a new user with the same username but different full name, so the fields of the tickets that saved full name of the first user, changed the full name to the new value of the second user.
i need the old value of the user eliminated ,how could i do that?
i mean,it happens even with the closed tickets, if i fill values of fields with the full name from a user, then i changed the full name of that user, so the values before are updated to the new value of the full name, even the closed tickets.
i want the tickets created and closed before the change of the full name of the user , keep the old value, if it is possible?