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When a customer logs a ticket in the portal, it is successfully accepted, but then when they choose "created by me", the ticket doesn't display.
Some background info:
Did you use the filters to show all requests and not only open ones? In the second picture you pasted here, there is an active filter to show only requests that are open. Remove the first filter and you will see the one issue you have.
Let me know if that works.
THank you @Anthony Vizza
SO your ticket has a request type and an organization. It ought to be visible when selecting "created by anyone" and status "waiting for support". In addition if you click on "view in customer portal" from the issue view, the request should open. Can you please do the above and confirm (or not) visibility of your ticket? You can also search in using the search textbox from the customer portal for that specific issue.
@Anthony Vizza are you on the same organization as the user who created that request? If not, then add yourself to that organization and then see if you can see the ticket. If not, then open a support ticket to Atlassian (since you are on a paid plan) to resolve your issue https://support.atlassian.com/contact/