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How to restrict access to the service queue?

Good evening,
I would like to direct specific technicians to each service queue that I have created. A technician will not be able to see the queue of the other, how can I do that?

2 answers

1 vote

Hi,

Generally if you have the browse issue permission you are able see every issue in a Jira project. If you want to limit this you should use issue security levels: https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

With automation you can set the level per service request. 

But a better approach might be to create multiple jsm projects.

0 votes
Trudy Claspill Community Leader Dec 28, 2022

Hello @Matheus Duarte 

Welcome to the Atlassian community!

There is no option to hide queues from service desk agents. There is a change request for that here:

https://jira.atlassian.com/browse/JSDCLOUD-366

As noted by @Rudy Holtkamp you can use Issue Security Schemes with Levels defined to make the issues themselves inaccessible to groups of users based on user group or project role.

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

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