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Show custom fields in internal emails.

Hello, I want to show the organization that a user belongs to in an internal email. 

How would I go about doing this?


3 answers

1 accepted

2 votes
Answer accepted
Jack Brickey Community Leader Dec 28, 2022

you can use Automation and smart values in the body. i think the following should work


Thanks for you help,

Just so I understand correctly. Currently I'm sending emails using a notification scheme. For this to work I would need to turn those off and send them using automation, where I can customize the email body, right?

If you need a more user friendly alternative to the automation email sending functionality, check out our app, Notification Assistant for Jira

0 votes

@Andres Duarte Rengifo -

Welcome to the community.  What do you mean by "internal email"?   Are you referring to the customer notifications message?  Please advise.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

No, I mean notifications to internal team members, send using a notification scheme.

@Andres Duarte Rengifo -

Thanks for your update, I would agreed with what @Jack Brickey suggested to create automation for Jira rule to send out custom email to your target users and remove them from your notification scheme configuration to avoid spamming the users.

Note - The smart value usage focuses on the issue's associated organization.

Best, Joseph

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