Jira Service Management

Hi, I try to add a new custom field to an issue type, but the field doesn't appears on the issues. I added also this custom field on a resolved screen which is configured on a transition, but again...

• Question
• jira-service-desk

Hello, For my service desk project, I would like to set up a very specific configuration: I have to define different status depending on the environment defined by an additional "environment" f...

• Question
• automation
• jira-service-desk
• status

Hello, We have a issue created with a issue type, we worked on the ticket and moved to service completed status. After that we moved the issue type from Service Request to Information Request issue ...

• Question
• jira-service-desk

The fields in the list of requests from the Customer Portal are customizable?   How can I add other columns in this list?  

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• jira-service-desk
• jira-service-desk-cloud

 Is it possible for the Executives  who do not have access to JIRA to see service desk tickets created by people in their group? If possible How?  

• Question
• jira-service-desk

I have hit a temporary stumbling block that I would like to open to the community who knows more about implementation than I do. We are transitioning to Service Desk and have need to setup custom rul...

• Question
• jira-service-desk

In Service Desk you are limited to 3 agents for the $10/month charge. If customers are allowed to enter issues via external emails are these customers considered agents? Does this exceed the 3 agent ...

• Question
• jira-service-desk

So it seems JSD is pretty fussy when it comes to sending notifications for Resolved tickets.  There's a whole article dedicated to the subject here, but basically it seems to be saying you have ...

• Question
• jira-service-desk
• notification
• post-function
• resolution

I'm trying to catalog our Atlassian entitlements and I'm unclear if the SEN number is a generic identifier of a specific product (i.e. a SKU / model number), or if it is specific to a single deployme...

• Question
• jira-service-desk

...otification that the issue was created.  Moreover, any public comments I make on that issue are not sent to the reporter either.  Is there something I need to so differently on issues created w...

• Question
• jira-service-desk

...xample, when closing a ticket while also adding a public comment to the ticket, notifications are triggered for the ticket closing, for the resolution being set, and for the comment being added. My q...

• Question
• jira-service-desk

I am unable to find a way to change the email address for a customer.   These are portal only customers.  When they log in and click on their profile button they do not see the option ...

• Question
• jira-administration
• jira-service-desk

Hi, For now, only Jira admins can add approvers when creating a ticket. How can we expand this feature to end users so when they are submitting a request, they can input their VP for approval? 

• Question
• jira-service-desk

Hi,   I have a problem with JIRA SD portal  v3.10.1 and IE11. Is not possible render anything in the screen. Any idea?

• Question
• jira-service-desk

Hi,  Does JIRA Service Desk licence comes with an integrated Knowledge Base for JIRA agents, or is a separate Confluence licence required? thank you for your answer,  Andrej

• Question
• jira-service-desk

Hello, Our team is considering moving our JIRA from a local server to Atlassian cloud, is it possible to get assistance from Atlassian support team?, if not, what steps should we take? Below image ...

• Question
• migration
• cloud
• jira-service-desk
• server

Hello Experts, If I disable WELCOME-Email for the new customer, then how do I activate the new customer on the JIRA Service Desk customer Portal? I refer https://jira.atlassian.com/browse/JSDSERVER...

• Question
• jira-service-desk

Can you upgrade Service Desk only without upgrading JIRA CORE?

• Question
• atlassian-support
• jira-service-desk

So after a bit of hassle with getting Jira to work with exchange, i finally got it speaking, got it reading the folder I wanted it to create issues from, and it did it all pretty much perfectly. The...

• Question
• jira-service-desk

Is there a way to modify the approval or decline? We have selected approve and wish to update the approval to a decline, but cannot figure out a way to do that. Thanks

• Question
• jira-service-desk

I would like to see a report that shows what words/phrases users are searching for in the  self-help knowledge base - Confluence. Are there results when they search for those, are they are click...

• Question
• jira-service-desk

I would like to be able to sort my queue of assigned tickets by who last responded, myself, or the requester. And of course, I'd like others to be able to do the same. Having your queue sorted in thi...

• Question
• jira-service-desk

It appears that if we change the reporter for a Jira Service Desk Issue that they still can't see this in their portal.  Has anyone else seen this?

• Question
• jira-service-desk

Hi Team, How to import request type via CSV import in JSD Project. Also Is it necessary to specify project type for JSD Project while importing request type? Thanks, Suchit Kharatmol

• Question
• jira-service-desk

I would like to add the organisation name in the subject line of the customer notifications but I can't find a way to do so. Is there a variable that I could use?

• Question
• jira-service-desk