Jira Service Management

Hi all, I use Service Desk for one of my customers. It is a good plugin very useful. Currently, when my customer create issue from JIRA service desk, they can view their issues only. I would ...

• Question
• jira-service-desk

I created two projects under the same scheme. (ISSUE TYPE, WORKFLOW, ISSUE SCREEN SCHEME, FIELD, etc.) But issues of the two projects show in the different type. I enclosed two images to displ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I updated the plugin to 1.2.6.1 last Friday on our jira. In notification scheme of a project, only assignee should get email. Also I have disabled "SEND_EMAIL_NOTIFICATIONS" in db table AO_5430...

• Question
• jira-service-desk

Hi, I have an sla like this: time to fix. count time from the moment issue is created until issue is resolved. I have 2 goals: priority blocker -> fix in 30 hours, calendar default all...

• Question
• jira-service-desk

Hi, My server is based on CentOS and is Apache based. Can I run Jira on it ? Regards.

• Question
• jira-service-desk

Hi, I want to download and host JIRA on my own server . What is cost for 10 people license for 1 year

• Question
• jira-service-desk
• licence

The question is regarding the percentage shown in the SLA metric page. 11% successful this week. Does this percent includes only issues created on: last 7 days this week (mon-sun) ano...

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• jira-service-desk

How to create a JIRA automatically

• Question
• jira-service-desk

In the old atlassian support system, I was able to share a support issue with other people at my company, so they would be cc'd on replies and could contribute to the conversation. Now, when I create...

• Question
• jira-service-desk

Is it possible to rebrand the support customer portal to something like: support.mycompany.com Instead of the long customer portal name: mycompany.atlassian.net/servicedesk/customer/portal/2

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I create a project and every time a go to the SLA tab I'm getting a 500 error. I anybody will tell me to go to the logs in the logs directory there plenty of files and I don't know wich on to look fo...

• Question
• jira-service-desk

We are implementing JIRA Service Desk to replace our current help desk system. However, we've run into a technical issue in the way JIRA Service Desk handles issues submitted outside the Customer Por...

• Question
• jira-service-desk

Hi, Recently (Perhaps since upgrading to v6.2 from 5.x) users for one particular project mentioned they have stopped receiving notifications of issues being assigned to them from other project memb...

• Question
• email
• jira-service-desk
• notification

I've created a new JIRA instance, copied over the avatars folder and re-indexed the instance several times. I have cleared my browser cache several times, restarted JIRA and also rebooted the server ...

• Question
• jira-service-desk

How do I copy a project from one JIRA instance to another JIRA instance. Each instance is owned by different party 1) We need the JIRA information moved to our instance. We have completed wo...

• Question
• jira-service-desk

Hello, It's possible to change assign when you make a multiple choice in Service Desk ? For not repeatedly create the same form with different assignment ? Thanks a lot ! Geoffrey.

• Question
• jira-service-desk

Hello, We would like to plug another Search Engine (ElasticSearch) for example for JIRA Service DESK Knowledge base feature in the customer portal search box? Is that possible? Any help? Thanks,

• Question
• jira-service-desk

Is there a way to customize the Service Desk customer portal icons? I want to upload new ones. Anyone know how do I customize.

• Question
• jira-service-desk

Hello, in the "It Service Desk Workflow (itil)" there are many steps possible (Open, Closed, Blocked, Pending external, ...). We would like to know how long this issue were Opened (means the time...

• Question
• jira-service-desk

Hello, in the default JIRA Workflow, when we are in the Closed status with Resolution field to "fixed", then click "Reopen", the Resolution field is automatically back to "Unresolved". I download...

• Question
• jira-service-desk

Hi All, I thought I was trying to do something simple, but I've been working on this for 2 days so far, with no luck. I have my own site with a login page. I want my client to be able to log int...

• Question
• jira-service-desk

Hello, I installed the "It Service Desk Workflow" and I saw the button "Block" which set the Issue on "Blocked" status. I first search there: https://marketplace.atlassian.com/plugins/com.atlas...

• Question
• jira-service-desk

I have a few queues set up for my service desk tickets. I would like to send out an email to a mailing list when a bug enters a queue is that possible out of the box? If not is there an add on or som...

• Question
• jira-service-desk

We are using Service Desk to replace our current IT Help Desk. Two of the issues we are running into relate to customizing email templates. Issue #1 - 'Reply above this line' for comments We woul...

• Question
• jira-service-desk

I'm testing Jira Service Desk. I have a transition for reopening issues for my customer but in the user portal doesn't have any action or button for doing this action. Some ideas for solving thi...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud