How to migrate JIRA from local server to Atlassian cloud?

[Enkhtaivan Ganbat]

Hello,

Our team is considering moving our JIRA from a local server to Atlassian cloud, is it possible to get assistance from Atlassian support team?, if not, what steps should we take?

Below image is the screenshot of our JIRA's license/version.

[Nic Brough -Adaptavist-]

See https://confluence.atlassian.com/jirakb/migrating-from-jira-server-to-jira-cloud-779160826.html

But, broadly, the process is:

• Upgrade your Server to the very latest available versions of the applications you have (Core needs to be 7.8.0 at the time I'm writing this)
• Check what add-ons you are going to have to lose or migrate data for (some can be very tricky, and some that have both server and cloud versions don't actually have data migration paths!)
• Buy a Cloud system
• Export from Server
• Import into Cloud

[Enkhtaivan Ganbat]

Does system and project configurations and user accounts get exported?. or do we have to do all the configurations and add user accounts from scratch?

[Nic Brough -Adaptavist-]

There would not be a lot of point in exporting and importing without that!  It takes everything.

[Enkhtaivan Ganbat]

Indeed!, sorry for the stupid question.., but my superior kept insisting that I ask you guys anyway

[Enkhtaivan Ganbat]

Hello again,

I've updated our JIRA Core from 7.3.6 to 7.9 by following https://confluence.atlassian.com/adminjiraserver/upgrading-jira-applications-using-the-installer-938846937.html

But I'm getting an error when I try to update JIRA Servie Desk and JIRA software, below image is the screenshot of the error:

What should I do at this point?, which log file should I comb through?

[Nic Brough -Adaptavist-]

<jira home>/logs/atlassian-jira.log should give you the full error

[Enkhtaivan Ganbat]

It worked, thanks!

[Enkhtaivan Ganbat]

Does system and project configurations and user accounts get exported?. or do we have to do all the configurations and add user accounts from scratch?