Fields in the list of requests of the Customer Portal

[Angela Guarín]

The fields in the list of requests from the Customer Portal are customizable?

How can I add other columns in this list?

[Karolina Lasoń [Deviniti]]

Hi @Angela Guarín,

I think you should check out My Requests Extension for Jira Service Desk. It gives you, as an admin, the possibility to configure which fields can be used on My Requests page, which fields are visible as columns by default, and also define which user group can use a specific field. When it comes to your customers, they're able to add, change and reorder the columns on My Request page and filter issues by specific Service Desks, Organizations, Request types and Statuses. For more details, I recommend you to go to My Requests Extension documentation,

However, My Requests Extension is only available on Server. So, if you're looking for a Cloud solution, you should check out Ultimate Theming for Jira Service Desk.

Cheers,

Karolina

[Carlos Garcia Navarro]

Hi Angela,

You can add fields to the list but I don't think you can modify the columns. There is a feature request to add new columns to the Portal, you may want to vote for this feature:

SERVER:

https://jira.atlassian.com/browse/JSDSERVER-4580?_ga=2.240888448.2023782858.1520544170-1642675042.1519882766

CLOUD:

https://jira.atlassian.com/browse/JSDCLOUD-4580

Hope it helps,

Carlos

[Shawn Masters]

Navigate to the service desk as the Admin

Settings > Request Types > Edit Fields 

If the field is missing from the portal its usually due to permissions or the field missing from the project screens layout. 

[Shawn Masters]

This is also how you "Translate" the workflow statuses from IT jargon to user friendly verbiage 

[Angela Guarín]

I refer to the fields of the list of requests that the client user displays.

The form fields I have already configured.

Thanks.