Notifications aren't being Sent to Reporter when Issue Created within Jira

[Rob Marks]

When a customer email in a question all the notifications work just fine.  But If I manually create an issue in Jira and assign the customer as the reporter, the reporter doesn't get a notification that the issue was created.  Moreover, any public comments I make on that issue are not sent to the reporter either.  Is there something I need to so differently on issues created within Jira versus ones created via email?

[Rob Marks · Accepted solution]

Found the problem.  When an issue was created in Jira, the request type wasn't set and apparently that was needed to send the customer notifications.  I couldn't add the Report Type to the create window for some reason and Request Type is a locked field so I couldn't troubleshoot that too much - so I created an automation to set the Request Type on Issue create and that works fine for me.

[Nisha Hajamohideen]

Please check the notification scheme on the following areas:

1.  when Issue created - Email Reporter

2.  when Issue is updated - Email Reporter

3.  when comments is Added - Email Reporter.

Also do you have any automation rule created for the email?

[Rob Marks]

All three are on the notification scheme.

And no I don't have a rule for the email.