Approver access to End User -Service Desk

[Nasir Uddin]

Hi,

For now, only Jira admins can add approvers when creating a ticket. How can we expand this feature to end users so when they are submitting a request, they can input their VP for approval? 

[Kian Stack Mumo Systems · Accepted solution]

Nasir, 

There are a few steps you need to take. This documentation has a pretty good guide of what to do, but I'l briefly summarize how to accomplish it here. 

1) Make sure approvals are turned on for a particular workflow/status. I assume that you've been able to accomplish this? 

2) Add a user picker to the request form to allow users to select their approver

3) Make sure permissions are turned on so that users can share the request with "Any customer or organization, by searching in this project"

These are really just high level steps that I took from the documentation. If you understand them, great! If you have some questions you can check out the documentation or leave a comment below!

[Nasir Uddin]

That seemed to have done it, thank you!