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Any additional charge for customer email permission?

Deleted user March 13, 2018

In Service Desk you are limited to 3 agents for the $10/month charge. If customers are allowed to enter issues via external emails are these customers considered agents? Does this exceed the 3 agent limit?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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March 13, 2018

Generally, you'd assume people sending emails to raise Service Desk requests are customers.  Customers are free accounts (with access only to portals and their own requests).

If they're raising Jira issues (Which are objects that sit behind requests that agents and participants have more access to), then they'd need a Jira licence or possibly an Agent.

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Deleted user March 13, 2018

Thanks. Takes care of my issue.

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