SLA Timer not displayed while moving to other issue types

[Sridhar Ramasubbu]

Hello,

We have a issue created with a issue type, we worked on the ticket and moved to service completed status. After that we moved the issue type from Service Request to Information Request issue type. At this point there should be 2 SLA timers that has to show in the issue view screen, but it shows only one timer that is the current issue type's SLA time(timing is wrong). We checked in our Dev instance it is working fine, but with our Production isntance the 2nd timer with SLA is missing.

Please help on this

[codeatsg]

Hi Sridhar,

Thanks so much for your question. We're sorry to hear you've been having problems.

It sounds like this might be a bug. Please raise a ticket with Support <https://getsupport.atlassian.com> and we’ll take a look at it.

Thank you,
Jira Service Desk