Jira Service Management

Is there a way to modify the approval or decline? We have selected approve and wish to update the approval to a decline, but cannot figure out a way to do that. Thanks

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• jira-service-desk

I would like to see a report that shows what words/phrases users are searching for in the  self-help knowledge base - Confluence. Are there results when they search for those, are they are click...

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• jira-service-desk

I would like to be able to sort my queue of assigned tickets by who last responded, myself, or the requester. And of course, I'd like others to be able to do the same. Having your queue sorted in thi...

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• jira-service-desk

It appears that if we change the reporter for a Jira Service Desk Issue that they still can't see this in their portal.  Has anyone else seen this?

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• jira-service-desk

Hi Team, How to import request type via CSV import in JSD Project. Also Is it necessary to specify project type for JSD Project while importing request type? Thanks, Suchit Kharatmol

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• jira-service-desk

I would like to add the organisation name in the subject line of the customer notifications but I can't find a way to do so. Is there a variable that I could use?

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• jira-service-desk

I've a new setup, Jira Service Desk and Insight, I pulled all the users into Jira via AD and I get all the data I expect.  I then want to link the users to objects in Insight...  I can't wo...

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• insight
• jira-service-desk

Hi, I'd like to know that it is possible to create reports by customer? because I'd like to know more before to buy this App. I need more 1 week to validate  before my boss approve this contract...

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• jira-service-desk

Hello, I would like to know if I can enable chrome push notifications for open alerts on Atlassian Service Desk or if there is an add-on that allows me to do this. I ask you this because in our cas...

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• jira-service-desk

When viewing a Service Desk request on the customer portal, the ordering is not good, specially for those accustomed to JIRA. Details should be placed above Activity. Like it is on "regular" JIRA is...

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• jira-service-desk

Hi, we use JSD Server and have installed version 3.11.0... We noticed now that using IE11 the customer portal shows correct request types when started, but when you choose a different group th...

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• customer-portal
• internet-explorer
• jira-service-desk

I defined incoming and outgoing server, also defined mail address used by server xxxxx@mycompany.com I want to set up if anybody send an e-mail to xxxxx@mycompany.com, Jira automaticaly create a tas...

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• jira-service-desk

Hi Team, This is with reference to the option available in Jira for "Creating issues and comments from email". Below steps have been done as a part of configuration: 1)  Configure a mail...

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• jira-service-desk

Hey, i have a questiona. I have to import customer to our new Jira ServiceDesk. I have the list in a csv format or can change to some other format. What i need ist import the full Name, email, one ...

• Question
• jira-service-desk
• user-management

On JIRA Service Desk Customer Portal. Can we get the Rich Text editing for Comments and Description It supports rich text markup same as regular JIRA, but it has no toolbar. https://confluenc...

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• jira-service-desk

We are an university which want our students to access the portals but not with jira account. we want jira login page to be redirected to university login page and get authenticate there via their st...

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• jira-service-desk
• saml

I trialed Service Desk Cloud and loved the way it looked and felt. I purchased and installed the Server edition and it looks like standard Jira. Did I miss something here that helps me get to way it ...

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• jira-service-desk

Hi community, I'm trying to replicate the approval process in the beginning of my internal software project. Following this link, https://confluence.atlassian.com/servicedeskcloud/setting-up-ap...

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• jira-service-desk

Hi! We are running JIRA Service Desk with public sign-up enabled. This is not what I want but if we disable it, mails by customers without an account are discarded without any notice (I really w...

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• jira-service-desk

How can I assign as the default button to the "Comment internally" button?

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• jira-service-desk
• jira-service-desk-cloud

I have defined a security scheme, which indicates that once the issue changes state, it is assigned to a specific user; but when the issue changes state and is assigned to another user, the page cont...

• Question
• jira-service-desk
• jira-service-desk-cloud

Hello all, I find that the search method is too limited on the side bar for some reason.  The knowledge base search on the side bar is specifically where this occurs.    Is there a w...

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• jira-service-desk

Does Service Desk allow you to link an existing project to an existing service desk? Also, does it allow multiple projects to link to one service desk?  Currently, we have one service desk setu...

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• jira-service-desk

We are willing to pay for an add-on for this if necessary. We have a workflow where the requestor has to use a User Picker field to choose every employee between him/her and the president of the com...

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• atlassian-marketplace
• jira-service-desk
• workflow

I am hoping find a way to incorporate functionality that will alert agents that have opened a request/ticket that another agent already has the request open, and also if they are in the process ...

• Question
• jira-service-desk