On my workflow, once a team member changes the status of an issue to Denied, I don't want them to be able to change it to anything else, essentially locking at that status so it is escalated to a different team to work it through the rest of the work flow.
These are the status's being used and the way that and issue can be moved through them:
To Do -> Processing
Processing -> Denied or Paid Or On Hold
Denied -> Appeal, Paid, Medical Records, Written Off
Paid -> To Do or On Hold
Appeal -> Paid or Written Off
Medical Records -> Paid or Written Off
On Hold -> To Do
Written Off
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Yes, this can be done by setting a condition on the transition in the workflow and it can be based on the user's permission in the project if they can transition to that status or not. If they do not have permissions to do it, they will not see the transition as an option. Check out this KB for more information about advanced workflow configuration.
Thanks Mikael, that looks like it will work if I use the "User Is In Group" condition, and add all the approved users to the group allowed to make the transition.
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Thank you for this.
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