Find issue by key

[Sebastián Durán]

Hey!

I'm trying to find issues using the field key, but I can't seem to get it to work. It only searches fields like summary, reporter, etc.

Can you help me with this? Thanks!

[Hans Polder _Devoteam_]

@Sebastián Durán ,

Could you share some more information, maybe some screenshots of what's going wrong?

As you can see below, it should work like this:

[Hans Polder _Devoteam_]

Aha, from your response I see you are in a Jira Service Management project searching in a specific queue.

I notice the same behavior in my own test environment. I think it's working as designed, as you can search specific issue keys always in the right upper corner of your screen using the Jira-wide issue search function.

However, I can imagine this would be worth submitting Feedback about towards Atlassian (using the 'Give feedback' link on the left, below your queues)!

[Sebastián Durán]

[Josh]

@Sebastián Durán here is the open feature request: https://jira.atlassian.com/browse/JSDCLOUD-3952

[Hannes Obweger - JXL for Jira]

Hi @Sebastián Durán

to the best of my knowledge, the search within queues is relatively limited. It appears like it might primarily (only?) be considering an issue's summary, but I'm not 100% sure.

I don't know if this problem justifies additional tooling for you, but just to put it out there: If you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields - including all JSM-specific fields - much like you’d do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting. 

Plus, its sheet search considers all visible fields, including the issue key.

This is how it looks in action:

As every sheet in JXL is powered by a JQL statement or filter, you can easily model your queues as JXL sheets. It also allows cross-project queues, if that's something you'd be interested in.

Any questions just let me know,

Best,

Hannes