Related knowledge base articles is empty

[Petru Negrusa]

Hi,

We have confluence and Jira data center. Before this, everything was fine when creating a task in Jira Service Management, articles from confluence were visible. After updating Jira to 9.12.13, I noticed that articles from confluence are not displayed. Can anyone suggest the reason?

[Lucas Modzelewski _Lumo_ · Accepted solution]

Check maybe some of the troubleshooting articles will help:

https://confluence.atlassian.com/jirakb/troubleshooting-common-issues-related-to-knowledge-base-integration-between-jira-service-management-and-confluence-1103438849.html