Change initial question in customer portal "Womit können wir Ihnen weiterhelfen?"

Sebastian Brunner March 25, 2024

In my customer portal there is a question betwenn the portal description and the first issue.
"Womit können wir Ihnen weiterhelfen?" (engl. How may we help you?)

Is it possible that I can change all about the design of the page, except for this sentence?
I searched all options for multiple times.

I found a question about two years old in the forum, there was no answer given.

Is it possible to change that sentence now?

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Rudy Holtkamp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 25, 2024

Hi @Sebastian Brunner & welcome to the community,

If you go to your JSM project > Project settings > Portal settings, you can change your Introduction text. Is this what you mean?

https://YOURSITE.atlassian.net/jira/servicedesk/projects/YOURPROJECT/settings/portal-settings

 

Kind regards,

Rudy

Rudy Holtkamp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 25, 2024

For Help Center Look and Feel changes you can go to your Help center > Customize (on the right) > Customize look and feel.

https://YOURSITE.atlassian.net/servicedesk/customer/portals?customize=true

Sebastian Brunner March 25, 2024

Hi @Rudy Holtkamp

thank you for welcoming and you really fast answer.
I attached what I mean, it is the text between the portal introduction and the first request type.

This just doesnt fit in how employees are addressed in the company.

 2024_03_25_08_42_29_IT_Serviceportal_Jira_Service_Management_und_2_weitere_Seiten_Geschäftlich_.jpg

Rudy Holtkamp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 25, 2024

Ah I understand now, unfortunately there are a few texts which you can't change, this is one of them. 

To clarify: In the picture below you can't change the text in orange boxes, you can change everything in the green boxes.

image.png

 

Sebastian Brunner March 25, 2024

Ah, I see.
I cant geht the sense of making it non-changeable...

But ok, it is what it is I guess.

 

Thank you for informations :)

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