When you try to leave a comment, the ticket is duplicated and opens a new ticket

Andrey Ivanov March 25, 2024

Hi all! I came across this problem. We have a group in the mail, let’s call it group “A”; it includes several people. When we receive a request to the servicedesk, a person who is not listed in CC, but is in group “A” tries to leave a comment, the ticket is duplicated

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